Operations Coordinator & Customer Service Lead

Hales Group Ltd; Letchworth; On-site; GBP 24,000 - 30,000; Full time

Job summary

Hales Group Ltd is seeking an organised Operations Administrator to support the day-to-day running of a busy operations department at our Letchworth Garden City site.

This full-time, on-site role involves administration, customer service, office coordination and ensuring processes run efficiently, with strong communication to customers and suppliers.

You will manage records, respond to enquiries, and help improve processes across the business.

Qualifications

• Experience in an Operations/Office Administrator or similar role.
• Strong organisational and communication skills.
• Customer-focused with a proactive approach.

Responsibilities

• Coordinate daily operational activities to ensure tasks are completed efficiently.
• Serve as a primary contact for customers, providing timely updates.
• Build relationships with customers, suppliers and internal teams.
• Process orders, service requests and documentation accurately.
• Maintain records, databases and operational documentation.
• Identify opportunities to improve processes and customer service.

Skills

Organisational skills

Communication skills

Customer service mindset

Multi-tasking

Problem solving

Job description

Hales Group Ltd is seeking an organised Operations Administrator to support the day-to-day running of a busy operations department at our Letchworth Garden City site.

This full-time, on-site role involves administration, customer service, office coordination and ensuring processes run efficiently, with strong communication to customers and suppliers.

You will manage records, respond to enquiries, and help improve processes across the business.