Operations Administrator: Service Desk & Scheduling

Hales Group Ltd; Stevenage; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

23 days holiday plus bank holidays

Pension scheme

Company Christmas bonus

On-site parking

Regular company events

Full training provided

Ongoing development opportunities

Job summary

Hales Group Ltd is seeking an proactive Operations Administrator to join a busy operations team in Stevenage. You will be the first point of contact for operational support, ensuring service requests are handled efficiently and engineers are scheduled promptly.

The role offers a salary of £25,500 per year, Monday to Friday, 9am to 5pm, with 23 days holiday plus bank holidays, a pension scheme, and on-site parking. Full training provided with ongoing development opportunities.

Qualifications

• Highly organised with exceptional attention to detail.
• Confident managing multiple tasks and prioritising effectively.
• An excellent communicator, both written and verbal.
• Friendly, approachable, and professional when dealing with clients.
• Reliable, proactive, and comfortable working in a fast-paced office environment.
• Experienced in office administration.

Responsibilities

• Monitoring and responding to emails in the service inbox.
• Answering incoming calls to the Service Desk.
• Logging client requests across internal and external systems.
• Scheduling engineer visits and coordinating their attendance.
• Closing completed jobs on the internal job management system.
• Booking couriers and tracking shipments.
• Managing the return of faulty equipment to suppliers or manufacturers.
• Sending Welcome Packs to newly onboarded clients.

Job description

Hales Group Ltd is seeking an proactive Operations Administrator to join a busy operations team in Stevenage. You will be the first point of contact for operational support, ensuring service requests are handled efficiently and engineers are scheduled promptly.

The role offers a salary of £25,500 per year, Monday to Friday, 9am to 5pm, with 23 days holiday plus bank holidays, a pension scheme, and on-site parking. Full training provided with ongoing development opportunities.