Operations Administrator – Project & Customer Support

Hales Group; Bury St Edmunds; On-site; GBP 27,000 - 29,000; Full time

Job summary

Hales Group is seeking an organized Administrator near Bury St Edmunds for a full-time, office-based role supporting day-to-day operations, customer communication, scheduling and administration within a busy team.

The role offers varied responsibilities, including coordinating projects, liaising with customers and suppliers, maintaining records and CRM systems, preparing reports and assisting with compliance, health and safety processes.

Qualifications

• Experience in administration, operations support, coordination, or customer service.
• Strong organisational skills with excellent attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Confident written and verbal communication skills.
• Proactive and able to work independently using initiative.
• Comfortable working with databases and Microsoft Office packages.
• Strong problem-solving skills and team-focused attitude.
• Reliable, adaptable and eager to contribute to a busy environment.

Responsibilities

• Coordinate projects, schedules and operational activities to ensure smooth service delivery.
• Liaise with customers, suppliers and internal teams to manage enquiries and project requirements.
• Arrange deliveries, bookings and logistics as required.
• Maintain accurate records, databases and CRM systems.
• Prepare and manage operational documentation and reports.
• Support stock control, ordering and resource planning activities.
• Manage shared inboxes and provide timely responses to enquiries.
• Raise quotations and provide after-sales support where required.
• Assist with compliance, quality and health & safety administration/processes.
• Handle manufacturer claims and related documentation.
• Provide general administrative support to the wider operations team.
• Participate in internal/external meetings as requested.

Skills

Organisational skills

Attention to detail

Multitasking

Communication skills

Independent working

MS Office proficiency

Problem solving

Team player

Tools

CRM systems

Microsoft Office

Job description

Hales Group is seeking an organized Administrator near Bury St Edmunds for a full-time, office-based role supporting day-to-day operations, customer communication, scheduling and administration within a busy team.

The role offers varied responsibilities, including coordinating projects, liaising with customers and suppliers, maintaining records and CRM systems, preparing reports and assisting with compliance, health and safety processes.