Service Desk & Operations Administrator

Confidential; Stevenage; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

23 days holiday plus bank holidays

Pension scheme

Company Christmas bonus

On site parking

Regular company events

Full training provided

Job summary

Confidential in Stevenage is seeking a proactive Service Administrator to join our growing operations team. This permanent role, offering £27,000 per year, runs Monday to Friday, 9am–5pm, with on‑site parking and full training provided.

You will be the first point of contact for service requests, logging client needs, answering calls and emails, scheduling engineers, and ensuring a seamless experience for clients and colleagues alike.

Qualifications

• The ideal candidate will bring a positive attitude, strong organisational skills, and a commitment to excellent customer service.

Responsibilities

• Monitor and respond to emails in the service inbox.
• Answer incoming calls to the Service Desk.
• Log client requests across internal and external systems.
• Schedule engineer visits and coordinate attendance.
• Close completed jobs on the internal job management system.
• Book couriers and track shipments.
• Manage return of faulty equipment to suppliers/manufacturers.
• Send Welcome Packs to newly onboarded clients.

Skills

Customer service

Communication

Organisation

Admin experience

Scheduling

Phone handling

Attention to detail

Job description

Confidential in Stevenage is seeking a proactive Service Administrator to join our growing operations team. This permanent role, offering £27,000 per year, runs Monday to Friday, 9am–5pm, with on‑site parking and full training provided.

You will be the first point of contact for service requests, logging client needs, answering calls and emails, scheduling engineers, and ensuring a seamless experience for clients and colleagues alike.