Service Desk Controller & Scheduler

Smart10 Ltd; Stevenage; On-site; GBP 60,000 - 80,000; Full time

Job summary

A dynamic service management company is seeking a motivated Service Controller / Administrator in Stevenage. You'll be responsible for scheduling engineers, responding to client inquiries, and ensuring smooth operational processes. The ideal candidate will possess strong communication skills, organizational abilities, and a detail-oriented mindset. The position offers a competitive hourly rate of £12.50, on-the-job training, and career progression opportunities in a supportive environment.

Benefits

Competitive hourly rate

On-the-job training

Opportunities for career progression

Supportive team environment

Qualifications

• Self-motivated with a keen attention to detail.
• Ability to thrive in a busy environment.
• Experience in planning or scheduling roles.

Responsibilities

• Schedule engineers' workloads based on service level agreements.
• Respond to client phone calls and emails.
• Log service requests and prepare engineers' worksheets.

Skills

Strong communication skills

Highly organised

Attention to detail

Team collaboration

Customer service experience

Proficient in Microsoft Office

Job description

A dynamic service management company is seeking a motivated Service Controller / Administrator in Stevenage. You'll be responsible for scheduling engineers, responding to client inquiries, and ensuring smooth operational processes. The ideal candidate will possess strong communication skills, organizational abilities, and a detail-oriented mindset. The position offers a competitive hourly rate of £12.50, on-the-job training, and career progression opportunities in a supportive environment.