Service Desk Analyst - 1st Line IT Support

Compass Group PLC; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global service provider in Birmingham is looking for a Service Desk Analyst to join the Digital & Technology team. The role involves providing 1st-line IT support, logging incidents, and ensuring high customer service levels. The ideal candidate will have a background in IT support, excellent communication skills, and the ability to prioritize tasks effectively. This position offers a dynamic work environment within a well-established organization that serves millions everyday.

Qualifications

• Strong communicator with excellent customer service skills.
• Natural problem-solver who stays calm under pressure.
• Able to prioritize workload and manage multiple tasks.

Responsibilities

• Log, update, and resolve IT incidents and service requests.
• Provide 1st-line support for hardware and general IT queries.
• Act as a single point of contact for end users.

Skills

Customer service skills

Problem-solving

Ability to prioritize tasks

Team-oriented attitude

Organizational skills

Education

IT-based degree or equivalent practical experience

Tools

Microsoft Office

Incident management systems (e.g., SupportWorks, Remedy)

Remote desktop tools

Mobile device support

Job description

A leading global service provider in Birmingham is looking for a Service Desk Analyst to join the Digital & Technology team. The role involves providing 1st-line IT support, logging incidents, and ensuring high customer service levels. The ideal candidate will have a background in IT support, excellent communication skills, and the ability to prioritize tasks effectively. This position offers a dynamic work environment within a well-established organization that serves millions everyday.