Service Desk Analyst

TVS SCS; Saltley; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading supply chain solutions company in Saltley, United Kingdom, is seeking a ServiceDesk Analyst to provide onsite IT support. The role involves managing desktop systems, troubleshooting hardware and software issues, and maintaining exceptional customer service. Ideal candidates will have excellent communication skills, knowledge of Microsoft Office, and experience with SCCM. This role offers a chance to contribute significantly in a tech-driven environment.

Qualifications

• Proven analytical, troubleshooting, and problem-solving skills.
• Experience in technical support or as a junior system administrator.

Responsibilities

• Provide onsite support via telephone, email, and Service Desk Platform.
• Update technical inventory database and tracking system.
• Research and repair complex hardware and software problems.
• Manage desktop systems and their integration with infrastructure.
• Maintain excellent customer service.

Skills

Excellent communication skills

Strong problem-solving skills

Customer service skills

Organisational skills

Understanding of Service and Network infrastructures

Knowledge of Microsoft Office Suites

Familiarity with backup technologies

Knowledge of basic networking

Understanding of remote access technologies

Experience supporting Windows operating systems

Experience administering Microsoft SCCM

Education

Degree with relevant certifications (MCP, CCNA, etc.)

Job description

We are looking for a ServiceDesk Analyst to work on site at one of our client’s facilities. The Service Desk Analyst shall provide oversight to ensure that information systems and infrastructure are available in accordance with defined requirements, ensure established processes are followed and that requirements management practices are in place and conform to system standards. Taking direction from the Operations manager, the incumbent provides a full range of services essential for the operation of client computers and peripherals that are maintained by Local Services.

Main Duties & Responsibilities

• You will be providing support onsite, via telephone, email and a Service Desk Platform, support of IT applications, products and services, configuring, installing, and securing computer hardware, software, servers and peripherals.
• Update the technical inventory database and tracking system to reflect current request status and builds an array of technical documentations.
• Research, analyse, pilot and repair complex computer hardware and software problems
• Manage desktop systems and their interaction with infrastructure including network, servers, identity management and other integrated technologies.
• Work is subject to general review and approvals of the supervisor(s).
• Always provide excellent customer service

Knowledge, Skills & Experience

• Highly driven and determined individual with excellent communication skills both written and verbal.
• Strong problem-solving skills
• Demonstratable and proven ability to work on own initiative with good organisational skills and self-drive.
• Exceptional customer service skills, with natural aptitude to consider impact to the customer.
• Understanding of Service and Network infrastructures
• Knowledgeable about current Microsoft Office Suites.
• Familiar with backup and anti-virus technologies, software deployment technologies (SCCM, Altiris, Ghost, any repackaging tools).
• Knowledgeable about basic networking (TCP / IP, DNS, routing, sub netting).
• Familiar with remote access technologies (VPN, dial-up, terminal services).
• Thorough understanding of hardware and peripherals with experience supporting Microsoft operating systems in a networked environment; Windows 7 and above.
• Experience and skill administering enterprise Microsoft SCCM.
• Ideally degree educated with relevant certifications (MCP, CCNA, etc.)
• Proven analytical, troubleshooting and problem solving skills.
• Previous technical support or junior system administrator experience

If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer.

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