Service Desk Analyst

Jensten Group; Oldham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading independent broking group is seeking a motivated Service Desk Analyst to provide exceptional support for their customers. Based in Oldham, you will assist with IT needs, manage incidents, and perform hardware audits across the UK. The ideal candidate has proven experience, excellent customer service skills, and technical know-how in an Active Directory environment. The role offers a competitive salary and numerous benefits including annual leave and professional development support.

Benefits

Competitive salary

27 days annual leave

Pension scheme

Flexible benefits

Life Assurance cover

Maternity, Paternity & Adoption leave

Professional qualification study support

Discount perks

Holiday purchase scheme

Qualifications

• Proven experience in a similar role.
• Full UK driving licence required.
• Ability to manage own time effectively and be punctual.
• Basic Understanding of networking principles and practices.
• Experience in an Active Directory environment.

Responsibilities

• Provide exceptional customer service to over 1000 customers.
• Perform IT tasks including hardware audits and device installation.
• Log, categorize, and prioritize queries in line with SLAs.
• Provide both remote and on-site technical support.
• Manage several open incidents and mini projects simultaneously.

Skills

Customer service skills

Problem-solving techniques

Time management

Technical skills

Communication skills

Tools

Active Directory

O365

Windows Administration

PC hardware/software setup

Job description

The role

We’re now looking for a motivated Service Desk Analyst to join the Jensten Group. Reporting to the Service Desk Team Leader, the main purpose of the role is to provide a Customer First Culture to all our 1000+ customers spanning over 120 sites up and down the country. It’s also to assist with their IT needs and requirements, ensuring all incidents and requests are logged whilst staying within SLA. Based from our Oldham office, there may be some travel to other offices when needed. Some key objectives & responsibilities will include :

• Act as a point of contact providing exceptional customer service to the business
• Travel to sites around the country to perform various IT tasks including but not limited to – hardware audits, device installation and office relocations
• Make sure all queries are logged, categorised, and prioritised correctly in line with SLAs
• Provide both remote and on-site technical support for our customers.
• Prioritising and managing own workload effectively, managing several open incidents, problems, and mini projects simultaneously.

About you

As our Service Desk Analyst, you’ll have a strong teamwork ethic, communication, and collaborative skills with a keen eye for detail. Also having good technical skills and wanting to develop & learn more, you’ll also be or have :

• Proven experience in a similar role.
• Have a full UK driving licence
• Ability to manage own time effectively and to be prompt and punctual
• Demonstrable ability to think around issues and look at the wider picture to provide solutions through a variety of problem-solving techniques
• Drive, self-motivation, and ability to work under own initiative
• Basic Understanding of networking principles and practices
• Experience in an Active Directory environment
• Working knowledge of O365 and associated Microsoft Products
• Windows Administration
• Experience of PC hardware, software, setups, and configuration
• Exceptional customer service skills

Rewards & Benefits

When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include :

• Competitive salary with an annual pay review and bonus scheme.
• 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays
• Auto enrolment into our excellent pension scheme (5% employer matched contribution)
• Flex-benefits - A range of flexible benefits to choose from, that are most important to you
• Group Life Assurance cover - a massive X4 of salary
• 3 months Maternity, Paternity & Adoption leave all fully paid
• Professional qualification study support relevant to your role and career
• Perks at work - amazing discounts on cinema tickets, meals out, luxury items etc.
• Holiday purchase scheme - up to 5 days annually

About Us

Launched in 2018 Jensten is one of the UK's largest independent broking groups. Growing organically and through strategic acquisition we now place over £650m GWP into the market via our retail insurance broking, Lloyd's and London Market broking, and specialist underwriting arms.

We fill the void in the market between a consolidator and a provincial broker. We have the scale, ambition and expertise to stand out, but the people, culture and entrepreneurial DNA to maintain our client focus. Which is why we are not just one of the leading independent broking groups, we are one of the most exciting too.

Why Join Us?

Our goal is to have people in our Group that enjoy being part of one team with the shared commitment to delivering insurance distribution excellence. A big part of how we do this is by listening and then acting on what we hear. Our EVP work is key to maintaining and enhancing our culture and making Jensten Group a fantastic place to work, learn and grow.