Service Desk Analyst

Weightmans; Liverpool; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading law firm is looking for an IT Service Desk Analyst to provide Level 1 support and maintain IT systems including Windows and Active Directory. The role demands a hands-on analyst with customer service skills, responsible for ensuring system compliance and mentoring junior staff. Candidates should possess a strong understanding of IT operations and hold relevant ITIL qualifications. Join a recognized employer that values its people and offers significant growth opportunities.

Benefits

Award-winning organization

Recognition as a top employer

Qualifications

• Strong understanding of IT systems and support.
• Excellent customer service skills needed.
• Experience in a similar technical support role.

Responsibilities

• Provide BAU support and resolve IT issues.
• Maintain security compliance and performance.
• Lead and mentor junior analysts effectively.

Skills

Windows

Active Directory

SSO

Networking

M365

End-point and device management

Security fundamentals

Excellent communication

Stakeholder engagement

Collaboration skills

Education

ITIL knowledge or qualifications

Job description

About your new role

PLEASE NOTE: This role is not on the list of occupations eligible for sponsorship under the Skilled Worker route

The IT Service Desk Analyst will be responsible for providing BAU Level 1 support and maintenance across our IT estate.

The role demands a hands‑on technical analyst who can deliver exceptional colleague IT experiences day to day, as well as maintenance and enhancement of IT systems such as Windows, Active Directory, SSO, Networking, M365, end‑point and device management, hardware, and security fundamentals. The role requires excellent customer service skills as you will spend most of your day interacting with colleagues requiring assistance.

This position reports into the Service Desk Team Leader who is ultimately responsible for the day‑to‑day leadership of the Service Desk team, BAU support, deployment of any changes required and managing associated project work. Your role centres on support and maintenance for our colleagues. The role holder should have technical knowledge and ideally experience directly supporting colleagues or clients.

Your key duties and responsibilities will include:

• Technical Operations
  Provide BAU support and resolve IT issues.
  Carry out maintenance tasks as required to maintain the performance and security of our estate.
• Security & Compliance
  Maintain systems that enhance organisational security posture.
  Ensure compliance with legal obligations, ISO standards, and internal security policies.
• Team Collaboration
  Lead and mentor junior analysts, fostering a collaborative and outcome‑driven culture.

This list is not intended to be exhaustive and you will be expected to perform other duties and have other responsibilities that fall within the wider remit of the role. You will also ensure that you consistently comply with the relevant Weightmans and client policies and procedures, and work in accordance with our values.

About You

Ideally you will have previous experience of working in a similar role and in a similar environment. As the role is varied, we are looking for you to have a flexible approach to the work you do and be able to adapt to different tasks. We are also looking for you to have:

Qualifications, Knowledge, Skills and Experience

• Strong understanding of Windows, Active Directory, SSO, Networking, M365, end‑point and device management, hardware, security fundamentals (ideally with appropriate qualifications).
• ITIL knowledge or qualifications.
• Excellent communication, stakeholder engagement, and collaboration skills.
• Ability to manage multiple priorities and deliver high‑quality outcomes under pressure.

If you meet our criteria and think this is a job where you could bring enthusiasm and commitment, then we look forward to receiving your application.

📝 Please Note: We encourage candidates to speak to us direct/apply direct for the opportunities we have available.

Why work for us

Come and join our award‑winning organisation and team. Weightmans has been recognised as a leading employer for the 18th consecutive year at Britain’s Top Employers awards 2025, and ranking 5th in the list, the firm has also secured top positions in Chambers UK.

Embark on this journey with Weightmans towards becoming one of the Top 30 UK Law firms.

Why work for us? Take a look: Work for Weightmans: voted a top employer | Weightmans

Work for a firm where people matter – work for Weightmans