Service Desk Analyst

Venn Group; Huddersfield; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading IT staffing agency is hiring a Service Desk Analyst to provide first-line IT support for a prominent NHS organization in Huddersfield. The role involves troubleshooting IT issues, managing support tickets, and providing user training. Offering a competitive pay rate of £13 - 16 per hour, this is a 3-month contract with potential for extension.

Qualifications

• Experience in providing IT support via phone and email.
• Ability to diagnose and resolve technical issues.
• Strong communication skills for liaising with stakeholders.

Responsibilities

• Provide first-line IT support in-person and remotely.
• Diagnose and resolve support issues at first contact.
• Manage and prioritize incoming support tickets.
• Deliver basic user training post hardware installations.
• Support major incident processes and communicate updates.

Skills

First-line IT support

Incident logging

Issue diagnosis

User training

Communication

Job description

Service Desk Analyst

Ref: X1SDATHISJBV1

Venn Group’s IT team are recruiting an enthusiastic Service Desk Analyst to join an exciting technical support team at a great NHS organisation!

Location

Huddersfield

Rate

£13 - 16 per hour (dependant on PAYE or Umbrella)

Duration

3 months (with potential extension)

Start

Immediate

Day to day duties

• Provide first-line IT support in-person as well as via phone and email, ensuring timely resolution and accurate logging of incidents and service requests
• Diagnose and resolve support issues where possible at first contact, escalating when necessary
• Manage and prioritise incoming support tickets, allocating to appropriate technical teams or escalating urgent issues
• Deliver basic user training following hardware installations and raise awareness of support resources
• Escalate suspected security incidents in line with internal procedures
• Support major incident processes by communicating updates and liaising with key stakeholders
• Liaise with national service desks and third-party suppliers as needed
• Monitor SLAs and ensure timely escalation of any at-risk incidents
• Maintain accurate records of user accounts, permissions, assets, and hardware
• Participate in service desk rota to ensure consistent coverage
• Carry out additional tasks as required to support the IT service

To apply for this role or to find out about other IT opportunities, please contact Jordan Veitch on 07441 916444 or email [e-mail] with an up to date CV.

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates