Service Desk Analyst

AXA; Exeter; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance provider in the United Kingdom is seeking a professional to enhance its pricing portfolio management. The role involves rolling out initiatives to operational teams, making risk underwriting decisions, and building relationships with pricing teams. Ideal candidates should have experience in pricing, underwriting, and analytical skills, with a strong understanding of the regulatory environment. The position offers a competitive salary and an attractive benefits package including a pension scheme and private medical cover.

Benefits

Competitive annual salary

Annual company & performance‑based bonus

Contributory pension scheme

Life assurance

Private medical cover

25 days annual leave plus Bank Holidays

Opportunity to buy/sell leave

Well‑being services

Employee discounts

Qualifications

• Experience of pricing, underwriting, claims, and performance drivers.
• Understanding of the regulatory environment in which the company operates.
• Appreciation of dynamics of large organisations.

Responsibilities

• Rolling out retention initiatives into front line teams.
• Delivering new business initiatives into Sales and Operational teams.
• Making sound risk underwriting decisions for referrals.
• Building relationships with Pricing teams and colleagues.
• Considering customer impact in all underwriting decisions.

Skills

Data science

Actuarial skills

Risk underwriting

Strong analytical skills

Communication skills

Tools

Microsoft Excel

Job description

We're making a significant investment in pricing capability with a comprehensive pricing transformation programme. This includes the implementation of new pricing software, market‑leading modelling, and performance monitoring approaches. Our pricing structure is more aligned to focus on the key disciplines of technical pricing, market pricing and pricing governance. As a result, several vacancies have arisen, with a need for strong data science, actuarial and governance skills. Do you have an interest in pricing portfolio management? If you have knowledge of pricing, underwriting, claims and other drivers of performance, this could be the role for you. You'll roll out initiatives to front line and servicing teams, ensuring they operate as intended. You'll make sound case‑by‑case risk underwriting decisions for individual and small‑to‑medium enterprise (SME) referrals in line with relevant underwriting guides to further optimise performance.

Responsibilities

• Rolling out retention initiatives into front line teams, implementing changes as needed.
• Delivering new business initiatives into Sales and Operational teams, making changes as needed.
• Making sound risk underwriting decisions for non‑complex individual and SME referrals in line with relevant underwriting guides and agreed timelines.
• Building strong relationships with other Pricing teams, Distribution and Servicing colleagues.
• Ensuring the customer impact is considered in all risk underwriting decisions, ensuring fair treatment of customers.

Qualifications

• Experience of pricing, underwriting, claims and other key drivers of performance.
• Understanding of the regulatory environment in which AXA Health operates.
• Appreciation of dynamics of large organisations.
• Strong analytical skills using Microsoft Excel preferred.
• Outstanding communication skills.
• Self‑motivated.

Pre‑employment requirement

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

Benefits

• Competitive annual salary dependent on experience.
• Annual company & performance‑based bonus.
• Contributory pension scheme (up to 12% employer contributions).
• Life assurance (up to 10× annual salary).
• Private medical cover.
• 25 days annual leave plus Bank Holidays.
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave.
• Well‑being services & resources.
• AXA employee discounts.