Service Desk Analyst

Engage Talent Partners; Aberdeen City; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment firm is seeking a Service Desk Analyst based in Aberdeen. The ideal candidate will have a degree in Information Systems and experience with Tier 1 ERP systems. Responsibilities include delivering first line support, diagnosing system issues, collaborating with departments for ERP efficiency, and assisting with training and documentation. A competitive salary package and opportunities for development are offered with this role.

Qualifications

• Experience supporting Tier 1 ERP systems.
• Ability to diagnose and resolve systems issues.
• Experience with user training and documentation.

Responsibilities

• Deliver first line support across various regions.
• Diagnose and resolve systems issues promptly.
• Escalate more complex issues to second and third-line support.
• Assist with ERP upgrades, patches, and system testing.
• Collaborate with various departments for efficient ERP processes.
• Monitor system performance proactively.

Skills

Strong troubleshooting skills

Organisational skills

Communication skills

Education

Degree in Information Systems

Job description

Engage Talent Partners are working with out client to recruit for a Service Desk Analyst based in Aberdeen.

The company is undergoing significant growth, offering excellent opportunities for development, training and progression. As a member of an established team, you will be responsible for the implementation, maintenance and optimisation of the ERP systems.

Key Responsibilities:

• Deliver first line support across various regions.
• Diagnose and resolve systems issues promptly to support end-users effectively.
• Escalate more complex issues to second and third-line support required.
• Assist with user training and documentation on common issues and best practices.
• Assist with ERP upgrades, patches and system testing.
• Collaborate with various departments to maintain efficient ERP processes.
• Monitor system performance and report critical issues proactively.
• Work collaboratively with IT and business teams to promote process improvements.

The ideal candidate will hold a degree in Information Systems and have experience supporting Tier 1 ERP systems, with strong troubleshooting, organisational, and communication skills.

The role offers the successful candidate a competitive salary package, flexible