Service Designer: Shape End-to-End Public Services

IBM; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global consulting firm in Manchester is seeking a Service Designer to enhance the user experience across digital and offline channels. The role involves designing concept journeys and collaborating with user researchers to analyze findings for strategic improvements. Candidates must have experience in creating user-centric designs and be eligible to work in the UK without sponsorship. This position offers an opportunity for meaningful impact in service design, shaping processes for government initiatives.

Qualifications

• Experience in designing end-to-end user journeys.
• Ability to work collaboratively within an agile team.
• Strong analytical skills to consolidate and communicate insights.
• Familiarity with digital and offline service design.

Responsibilities

• Design concept journeys, blueprints, and roadmaps.
• Facilitate understanding of end-to-end user experience.
• Embed design practices within organizations.
• Analyze and communicate research findings.

Skills

Designing concept journeys

Facilitating collective understanding

User Research collaboration

Analyzing research findings

Job description

A leading global consulting firm in Manchester is seeking a Service Designer to enhance the user experience across digital and offline channels. The role involves designing concept journeys and collaborating with user researchers to analyze findings for strategic improvements. Candidates must have experience in creating user-centric designs and be eligible to work in the UK without sponsorship. This position offers an opportunity for meaningful impact in service design, shaping processes for government initiatives.