Service Designer

TXP; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading consultancy in the UK seeks an experienced Service Designer for a 6-month contract to support a major digital transformation within central government. The role is fully remote and requires active SC clearance. Responsibilities include leading service design for public-sector services, developing service maps, and facilitating workshops. Ideal candidates should have a strong background in complex digital transformation programmes and agile environments. Competitive day rate offered.

Qualifications

• Demonstrable experience as a Service Designer within UK central government.
• Strong background working on large, complex digital transformation programmes.
• Active SC clearance must be currently held and transferable.
• Experience designing in multidisciplinary, agile delivery environments.

Responsibilities

• Lead end-to-end service design for complex, high-impact public-sector services.
• Develop current-state and future-state service maps, identifying pain points.
• Work closely with teams to create coherent, user-centred service experiences.
• Facilitate workshops and co-design sessions with stakeholders across government.
• Communicate insights and design decisions clearly to senior leaders.

Skills

Service mapping

Journey mapping

Blueprinting

Prototyping

Facilitation

Agile delivery environments

Job description

Service Designer - Central Government

6-Month Contract | Inside IR35 | Active SC Clearance Required | Fully Remote

We're seeking an experienced Service Designer to support a major digital transformation programme within central government. This is a 6-month contract, inside IR35, fully remote, and requires active SC clearance at the point of onboarding.

Key Responsibilities

• Lead end-to-end service design for complex, high-impact public-sector services.
• Develop current-state and future-state service maps, identifying pain points and opportunities across people, processes, and technology.
• Work closely with product, research, policy, operations and technical teams to create coherent, user-centred service experiences.
• Shape service concepts, prototypes and solutions that support large-scale digital transformation goals.
• Facilitate workshops and co-design sessions with stakeholders across government.
• Communicate insights and design decisions clearly to senior leaders and delivery teams.

Essential Skills & Experience

• Demonstrable experience as a Service Designer within UK central government.
• Strong background working on large, complex digital transformation programmes.
• Active SC clearance (must be currently held and transferable).
• Skilled in service mapping, journey mapping, blueprinting, prototyping and facilitation.
• Experience designing in multidisciplinary, agile delivery environments.
• Ability to navigate complex stakeholder landscapes and balance user needs with operational and organisational constraints.

Contract Details

• Length: 6 months (with strong potential to extend)
• Day Rate: Competitive (Inside IR35)
• Location: Fully remote (occasional travel may be requested)
• Security Clearance: Active SC required

If you're an experienced Service Designer with a passion for improving public services and a track record in major transformation environments, we'd love to hear from you.