Service Designer

Venesky-Brown; Cardiff; Remote; GBP 60,000 - 80,000; Full time

Job summary

A public sector organisation in Cardiff is seeking a Service Designer for an initial 4-month contract that could extend. The role offers a rate of £282.39/day and is predominantly remote with occasional travel to the Cardiff office. Responsibilities include leading service design activities, coaching teams, and developing user-centered solutions. Ideal candidates will have a post-graduate level education and practical design experience, along with strong communication skills. Apply today to explore this exciting opportunity!

Qualifications

• Experience in developing designs grounded in user needs and outcomes.
• Proficient in empathically communicating complex information.
• Knowledge of iterative design principles and user-centered design.

Responsibilities

• Lead service design activities and develop new operating procedures.
• Collaborate with teams and coach members to improve skills.
• Document design work following best practice methodologies.

Skills

Coaching and mentoring teams

User experience design

Agile principles

Stakeholder management

Effective communication

Problem solving

Attention to detail

Teamwork

Education

Post-graduate level education or equivalent experience

Job description

Venesky-Brown's client, a public sector organisation in Cardiff, is currently looking to recruit a Service Designer for an initial 4 month contract with potential to extend on a rate of £282.39/day (Inside IR35). This role will be predominantly remote with some travel to offices in Cardiff.

Responsibilities

• Act as an expert and advocate for best practice, coaching and mentoring teams.
• Advise and coordinate staff, deliver training, and share knowledge.
• Identify and resolve team issues, foster collaboration, and create a positive working environment.
• Lead complex service design activities and implement new ways of working.
• Design services and components to meet business needs and user requirements.
• Prioritise user stories, evaluate design options, and manage risk.
• Apply Agile principles and tools effectively.
• Document work using standard methods and tools, including prototypes.
• Contribute to user experience design and iterate design patterns.
• Challenge constraints, adapt processes, and champion user research.
• Generate and test multiple solutions, implement policies, and align with best practice.
• Communicate complex and sensitive information clearly across teams and stakeholders.
• Manage stakeholder expectations and resolve disputes.
• Facilitate collaboration, provide constructive feedback, and represent user needs internally.
• Recommend tools and methods, adapt to technological changes.
• Use prototyping techniques and basic HTML skills.
• Ensure safe use of equipment and value for money.
• Contribute to budgeting and financial planning.

Essential Skills

• Educated to post-graduate level (or equivalent qualification/experience in an associated professional field)
• Practical experience, working at this level, across the range of work procedures and practices.
• Evidence of continuous professional development.
• Experience of working in a similar role as a confident and competent designer, developing designs based on evidence of user needs and organisational outcomes.
• Experience of interpreting evidence-based research and incorporating this into your work.Experience of meeting performance targets and coaching and mentoring others to improve performance.
• Familiar with graphical human/computer interfaces that facilitate effective communication between human operator and computer.
• Aware of applying relevant standards, practices, codes, and assessment and certification programmes to the specific organisation or business domain.
• Familiar with iterative methods and techniques to allocate and optimise the division of functions between the human, machine and organisational elements of IT systems, and the functions themselves in terms of ergonomic impact.
• Familiar with systematic and iterative design of the physical and cognitive interfaces, to create an effective user experience in a software system, product or service, with attention paid to variety of locations and access devices employed by users.
• Knowledge and understanding of the brand image and personality of the organisation's products and/or services and the overall culture and personality of the work environment.
• Teamwork skills in working collaboratively with others to achieve a common goal.
• Written and Verbal Expression Skills to communicate effectively, both verbally and in writing, such as reports and via emails.
• Creativity skills in taking innovative approaches to problem solving and/or devising inventive and creative solutions.
• Attention to detail skills to ensure accuracy and high-quality standards in given tasks, to ensure deliverables are accurate and complete.
• Interacting with people skills in establishing relationships, contributing to an open culture and maintaining contacts with people from a variety of backgrounds and disciplines. Effective, approachable and sensitive communicator in different communities and cultures.
• Adaptability Skills to adapt style and approach and to meet the needs of different audiences.

Desirable Skills

• FEDIP Practitioner, or equivalent recognised Intermediate Professional qualification.
• Theoretical and specialist knowledge gained with the following certifications (or equivalent): CUA - Certified Usability Analyst.

If you would like to hear more about this opportunity please get in touch.