Service Design & Assurance Coordinator — Hybrid

UNITED UTILITIES GROUP PLC; England; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading water services company in the UK seeks an administrator for the Service Design & Assurance Team. The role involves coordinating service documentation and supporting project delivery while maintaining quality standards. Ideal candidates will have strong organizational skills, communication abilities, and be willing to pursue ITIL qualifications. A hybrid work model and competitive benefits are provided.

Benefits

Annual leave package of 26 days

Competitive pension scheme

Performance-related bonus scheme

Comprehensive healthcare plan

Gym and wellness discounts

Employee Assistance Plan

Enhanced parental leave schemes

Qualifications

• Basic understanding of Service Design & Transition.
• Experience in managing multiple tasks and deadlines.

Responsibilities

• Coordinate & administer the Service Design & Assurance team.
• Support the creation and maintenance of service documentation.
• Monitor customer/client issues for appropriate resolution.

Skills

ITIL understanding

Proficiency in Microsoft Office

Strong written and verbal communication

Organised and self-motivated

Education

Willingness to work toward ITIL Foundation qualification

Tools

Confluence

Sharepoint

Job description

A leading water services company in the UK seeks an administrator for the Service Design & Assurance Team. The role involves coordinating service documentation and supporting project delivery while maintaining quality standards. Ideal candidates will have strong organizational skills, communication abilities, and be willing to pursue ITIL qualifications. A hybrid work model and competitive benefits are provided.