Service Design Architect

Natilik; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology solutions provider in Greater London is seeking a Service Design Architect to support clients in their digital transformation journeys. The role requires excellent relationship-building skills and a strong ITIL background, ensuring that clients fully appreciate the value of managed services. Successful candidates will engage closely with various stakeholders, capture requirements, and design effective service solutions. This position offers a range of employee benefits and emphasizes building a diverse and inclusive workplace.

Benefits

25 days annual leave

Flexible Working Policy

Private Medical Insurance

Access to Financial Wellness support

Qualifications

• Strong experience in managed service environments.
• Operational understanding of service supply chains.
• Excellent interpersonal and communication skills.

Responsibilities

• Capture client requirements and design service solutions.
• Articulate business value through client engagements.
• Build relationships with clients and internal teams.
• Design engaging operational support requirements.

Skills

Relationship building

Excellent communication skills

Team player

Attention to detail

Negotiation skills

Education

ITIL v3/v4 Foundation

Service Architecture experience

Tools

ServiceNow

JIRA

Job description

Job description

Natilik is a Global Technology Solutions Partner and Managed Services Provider (MSP).

Our mission continues to be two-fold; growing a brand that is seen as the industrys Confident Guide sat between the vendors who make technology and our clients who want to use it to help deliver the outcomes most important to them. We offer products services platforms applications and expertise to help. We also want to continue to build a business that we can be proud of with a focus on five stakeholders : clients people partners communities and shareholders; putting our people at the heart of everything we do. From the small and simple to the large and complex we want a life-long partnership a company our clients and employees can rely on. There has never been a more exciting time to take a step into the world of digital transformation and were looking for individuals to confidently guide our clients on their journey.

We’re looking for a Service Design Architect to join our pre-sales Design team working closely with the wider Design and our Sales community to assist in the production of service designs for our clients. You’ll be instrumental in both new business wins and renewal of existing services ensuring Natiliks clients see the full value in our managed services portfolio.

Today Natilik confidently guide our clients on their digital transformation through the service methodology of Discover Design Transition Manage and Success. With the market shift to outcome first technology second the challenges our clients face requires solutions and services that meet both technical and ongoing lifecycle objectives.

As Service Design Architect at Natilik you will engage with clients and prospects to generate positive interest in the services Natilik provide and educate on the business benefits that can be gained from investment in Natiliks Managed services. This involves analysing a clients business requirements for a service and understanding service dependencies to design service components that are scalable reliable and efficient.

Mainactivities tasks & duties

• Collaborate directly with clients to capture their requirements and design the appropriate managed service solutions to meet their business challenges.
• Clearly articulate the business value of service designs through client meetings and produce detailed clear and concise client facing documentation.
• Build and maintain great relationships with clients prospects and internal stakeholders acting as a trusted technical solutions advisor / advocate for clients.
• Develop and own operational support requirements and service acceptance criteria for new technologies in Natiliks portfolio.
• Design and define current transition and future operating models for clients that align with ITIL SIAM and other governance frameworks on their digital transformation journeys.
• Work alongside internal stakeholders and clients on commercial elements such as pricing of proposed services in both renewal and tender processes.
• Support the continual development of managed service solutions and packages as our wider solution portfolio evolves.
• Conduct workshops with clients demonstrating business value of proposed solutions.
• Collaborate with solution architects service owners process leads and third-party partners to ensure architectural alignment and adoption.
• Influence decision-making by articulating the value and impact of architectural choices on service outcomes.

Job requirements

Please note: Due to the nature of some of the clients we work with the selected candidate must be eligible to obtain security clearance.

What you need to succeed

Natiliks primary focus is to serve its clients and our structure exists to serve the clients better and develop our people quickly. The qualities capability and attitude of our people directly dictate the client experience. The foundation of our value is our people and their core qualities and behaviours are vital. At Natilik we only employ the best talent in the industry and expect you to continually apply the following qualities and behaviours.

Non-Technical Skills & Abilities

• Ability to build and maintain relationships across key stakeholders of varying levels from IT analysts to CxO.
• Excellent communication skills; listen understand and clearly capture client requirements whilst demystifying technology and migration paths to explain the service impact and benefit in simpler terms.
• Strong team player who enjoys working alongside others contributing and adding informed opinion and insights to discussions.
• Clearly articulate operating models service solutions and business value through proposal documentation and presentations.
• Other valued skills and abilities are : Willingness to learnAttention to detail Numerate Analysis and Diagnosis Report creation Negotiation skills.

Technical Skills & Abilities

• Operational understanding of service supply chains and the IT service environment.
• Strong working knowledge of ITIL in managed service environments and how to design competitive solutions within the ITIL framework (minimum ITIL v3 / v4 Foundation; Intermediate or Expert level desirable).
• Ability to map services across layers front-stage (client-facing) backstage (supporting processes) and systems.
• Understanding of relevant tooling solutions within the MSP space relevant to service creation.
• Experience or familiarity with ITSM service toolsets such as ServiceNow Halo Manage Engine JIRA Remedy or equivalent.
• Proven experience as a Service Architect Service Designer or Service Lead within a Managed Service Provider or other complex IT delivery environments.

Benefits

• 25 days annual leave (bank holidays) rising with tenure.
• Quarterly Awards and Bonuses.
• Flexible Working Policy.
• Competitive pension scheme.
• Access to Financial Wellness support.
• Industry-leading home working and mobility technology.
• Private Medical Insurance.
• Company shares (available after One year tenure).
• Medicash (Cashback Scheme).
• Retail discounts via Medicash.
• Access to EAP scheme for you and your household.
• Vehicle lease salary sacrifice scheme (available after One year tenure).
• Cycle to Work Scheme.
• Annual paid volunteering day.
• Enhanced parental leave.
• Access to funding for additional qualifications and courses.
• Access to paid study leave.

Natilik Diversity & Inclusion

At Natilik we know its crucial that our people reflect the diversity of our clients around the world. And we know that having people from all walks of life makes us a more creative and innovative company. That variety of experience culture and background allows our teams to be better. We make sure we do whatever we can to support our people too : making them feel valued and included and unlocking their potential is essential. We’re incredibly proud of our diversity.