Service Delivery Supervisor - Aldershot

SUEZ; Aldershot; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading waste management company is seeking an operational manager in Aldershot to oversee service delivery for drivers. The role includes managing logistics, communicating with customers, and ensuring compliance with standards. Candidates should possess strong IT skills, organizational abilities, and a driving licence. Opportunities for personal growth and development are available.

Benefits

Family-friendly policies

Opportunities for personal growth

Excellent remuneration packages

Qualifications

• Strong IT skills, including MS Office and confidence learning new systems.
• Excellent organizational skills and attention to detail.
• Strong communication skills — able to guide drivers clearly and professionally.
• Desirable previous supervisory or logistics experience.
• Full UK driving licence required.

Responsibilities

• Manage day-to-day service delivery for around 23 drivers.
• Use internal systems to monitor customer jobs and allocate work.
• Communicate with customers to resolve issues.
• Help ensure compliance with health and safety standards.

Skills

IT skills including MS Office

Organizational skills

Communication skills

Ability to give clear instructions

Job description

Overview

What Will I Do?

This is a key operational role where most of your time will be spent managing work via systems such as ITrent, LMS and MS Office — ensuring jobs are planned, tracked, and completed on time. You’ll also act as the link between drivers, customers, and the wider depot team. This could be a great entry point into the waste and resource management sector for someone with transferable supervisory or logistics experience.

Responsibilities

• Manage day-to-day service delivery for around 23 drivers, supported by 2 driver supervisors.
• Use internal systems (ITrent, LMS) to monitor customer jobs, allocate work, and record data.
• Communicate with customers via email and phone to resolve issues and update on services.
• Take part in daily operational meetings and ensure drivers are briefed and supported.
• Help ensure compliance with health, safety, and environmental standards.
• Provide clear, confident instructions to drivers and support continuous improvement.

What Will You Need?

What Will You Need?

We’re looking for someone organised, confident, and computer-savvy who can keep operations on track and lead people effectively.

You will need:

• Strong IT skills, including MS Office and confidence learning new systems.
• Excellent organisational skills and attention to detail.
• Strong communication skills — able to guide drivers clearly and professionally.
• The confidence to balance being approachable with giving firm instructions when needed.
• Previous supervisory or logistics experience is desirable but not essential.
• A full UK driving licence.
• Willingness to occasionally work weekends (overtime rates apply).

Who we are

SUEZ recycling and recovery UK is a forward-thinking company recognised as one of the top places in the UK to work. We are proud of the fantastic opportunities for personal growth and development we offer our people. As we continue to develop and grow, you can play an important part in the essential work we are doing to make businesses and communities more sustainable.

With a raft of benefits, family-friendly policies and excellent remuneration packages, there’s never been a better time to join SUEZ recycling and recovery UK. A friendly and supportive place that you will love to work in, we believe creativity, clear communication and our drive for excellence are the keys to our success. If you share our thinking – and have the qualities we’re looking for – you could play a big part in our dedicated team.

We reserve the right to close this role early, should we receive a sufficient number of applications.

No agencies please