Service Delivery & Performance Manager

Tria; North East; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A well-renowned company in the United Kingdom is searching for a Service Delivery & Performance Manager to join their team. The role involves ensuring the delivery of high-quality IT services, managing performance, and negotiating SLAs. Candidates should have proven experience in IT service delivery, strong leadership, and analytical skills. This position is based in Sunderland with a hybrid model of 3x per week onsite working. If you're interested, please apply today.

Qualifications

• Proven experience in an IT service delivery position with a focus on performance management.
• Strong leadership and stakeholder management skills.
• Strong analytical, negotiation, and communication skills.

Responsibilities

• Ensure delivery of high-quality IT services across the business.
• Manage service performance and negotiate SLAs.
• Drive continual improvements.

Skills

IT service delivery experience

Leadership

Stakeholder management

Analytical skills

Negotiation skills

Communication skills

Commercial awareness

Education

ITIL Foundation certificate

Job description

Service Delivery & Performance Manager

Salary - can be shared on initial discussion

Sunderland - 3x per week onsite

We are representing a well renowned company in the midst of transformation and change who are looking for a Service Delivery & Performance Manager to join their high-performing team.

As the Service Delivery & Performance Manager, you will ensure the delivery of high-quality IT services across the business. You will manage service performance, negotiate and monitor SLAs, and drive continual improvements.

We are looking for:

• Proven experience in an IT service delivery position, with a focus on performance management
• Strong leadership and stakeholder management skills
• Strong analytical, negotiation, and communication skills
• Commercial awareness and ability to influence supplier contracts

It would be a bonus if you had:

• ITIL Foundation certificate

If this sounds of interest, please apply today!