Service Delivery Manager - responsive repairs (6m FTC)

BD Group; Greater London; On-site; GBP 51,000 - 60,000; Full time

Job summary

A facilities services company is seeking an experienced Service Delivery Manager for their Repairs & Maintenance division. This role involves leading responsive repair teams, ensuring high-quality service delivery, managing budgets, and improving operational efficiency. Candidates should have strong experience in project management and supply chain management and hold relevant qualifications in building. This is a fixed-term contract based in Dagenham, offering a competitive salary of £60,000 per annum.

Benefits

Private Medical Insurance

Group Life Assurance

Pension Scheme

Paid Holidays from 26 days per annum

Health & wellbeing support

Career development and training

Free parking

Free parking

Great team environment

Qualifications

• Strong experience managing services/projects in a commercial repairs & maintenance environment.
• Proven track record in delivering operational programmes exceeding £5m annually.
• Full, clean UK manual driving licence.

Responsibilities

• Lead responsive repair work streams to ensure quality service.
• Manage budgets and commercial risks on contracts.
• Drive team performance to exceed KPIs and service standards.

Skills

Project Management

Customer Engagement

Supply Chain Management

Budget Management

Operational Efficiency

Education

HNC in Building

Degree in Building-related subject

Job description

We are seeking an experienced Service Delivery Manager to join our Repairs & Maintenance division on a fixed-term basis.

Reporting to the Head of Service, you will lead our responsive repair work streams, ensuring a high-quality, timely, and “right‑first‑time” service . Managing a team of Technical Supervisors, trade operatives, and engineers, you will drive operational efficiencies, deliver value-for-money solutions, and maintain excellent customer satisfaction.

Responsibilities include:

• Ensuring excellent customer care by managing queries, complaints, and feedback.
• Overseeing contractors, procurement, and supply chain management to ensure efficient service delivery.
• Managing budgets, cost control, procurement, and commercial risks on contracts up to £5m.
• Leading workforce planning, inspections, and improvement initiatives to enhance efficiency and customer experience.
• Driving team performance to exceed KPIs and service standards.
• Ensuring excellent customer care by managing queries, complaints, and feedback.
• Work with business support partners to ensure accurate cost information for projects, recover incurred costs, and authorise sub-contractor payments.
• Overseeing contractors, procurement, and supply chain management to ensure efficient service delivery.
• Producing timely reports on performance, compliance, and financials.
• Promoting health, safety, and wellbeing across all operations.
• Representing the company with stakeholders and deputising for the Head of Service when required.
• Attend site meetings as needed, providing hands on management of the workforce.
• Record work-in-progress, conduct inspections, and compile improvement plans.
• Ensure delivery of work programmes through technical direction, quality, and cost control.
• Stay updated on relevant management practices and legislation.

Qualifications & Experience:

• Strong experience managing services / projects within a commercial repairs & maintenance (R&M) construction contractor environment, delivering to quality, time, budget, and customer satisfaction.
• Qualified with HNC (or equivalent) in Building and a degree in a building-related subject or housing management.
• Degree (or equivalent) in building related subject or housing management / professional membership of a recognised industry body (e.g., RICS, CIOB) strongly preferred.
• Proven track record in operational delivery of programmes exceeding £5m annually, including resource management, work planning, customer engagement, and quality assurance.
• Demonstrated ability to work in highly commercialised environments, driving efficiency, cost reduction, quality improvements, and enhanced customer experience.
• Experienced in supply chain management and representing organisations as a contract manager.
• Full, clean UK manual driving licence.

Working Arrangements:

• Working pattern : 36 hours per week, Monday to Friday.
• Term : Fixed-term contract (6-months)
• Location : Dagenham.
• Some travel required throughout the borough in line with requirements of the role.
• £60, per annum

About Us:

BD Group was created by the London Borough of Barking & Dagenham to create positive economic, environmental and social change. We are facilities services company, providing a range of services for public and private sector clients currently across London and the Southeast, but with aspirations to broaden our geographies over time. Our mission is to help communities live, work and grow to fulfil their potential through the delivery of safe, high-quality services based on our unique understanding of local needs.

Benefits:

• ❤ Heart Hub rewards, perks & benefits platform!
• ❤ Private Medical Insurance
• ❤ Group Life Assurance
• ❤ Pension Scheme
• ❤ Paid Holidays from 26 days per annum
• ❤ Family Friendly Policies making work-life balance achievable
• ❤ Health & wellbeing support including an Employee Assistance Programme (EAP)
• ❤ Career development and training
• ❤ Great offices & local amenities including our Lab Café
• ❤ Free parking @ The Cube
• ❤ A GREAT TEAM!

To Apply:

This role is available for an immediate start. If you are interested in being considered, please click ‘apply’ below to submit your CV along with details of your relevant skills and experience via the application form.

Please note : Applications will be assessed as they are received, so we encourage you to apply promptly rather than waiting until the closing date.