Service Delivery Manager

Tria; Sunderland; On-site; GBP 100,000 - 125,000; Full time

Job summary

A well renowned company in the UK is seeking a Service Delivery Manager to join their high-performing team. The role involves ensuring the delivery of high-quality IT services, managing service performance, and negotiating SLAs and KPIs. The ideal candidate will have proven experience in IT service delivery, strong analytical and negotiation skills, and commercial awareness. A bonus would be having an ITIL Foundation certificate and exposure to central functions like HR and Finance.

Qualifications

• Proven experience in an IT service delivery position.
• Understanding of change, incident & problem management.
• Commercial awareness and ability to influence supplier contracts.

Responsibilities

• Ensure the delivery of high-quality IT services across the business.
• Manage service performance, negotiate and monitor SLAs & KPIs.
• Conduct supplier search reviews and drive continual improvements.

Skills

Proven experience in an IT service delivery position

Strong analytical skills

Negotiation skills

Communication skills

Education

ITIL Foundation certificate

Job description

Service Delivery Manager

Salary - can be shared on initial discussion

Sunderland - 3x per week onsite

We are representing a well renowned company in the midst of transformation and change who are looking for a Service Delivery Manager to join their high-performing team.

As the Service Delivery Manager, you will be an individual contributor, and ensure the delivery of high-quality IT services across the business. You will manage service performance, negotiate and monitor SLAs & KPIs, conduct supplier search reviews, and drive continual improvements.

We are looking for:

• Proven experience in an IT service delivery position


• An understanding of change, incident & problem management


• Commercial awareness and ability to influence supplier contracts


• Strong analytical, negotiation, and communication skills

It would be a bonus if you had:

• ITIL Foundation certificate


• Exposure to Central Functions - HR, Payroll, Finance, etc

If this sounds of interest, please apply today