Service Delivery Leader – DoD IT & Govt Support (Korea)

NCI; Guildford; On-site; GBP 50,000 - 70,000; Full time

Job summary

A technology solutions firm located in the United Kingdom is seeking a qualified individual to oversee customer service center operations. The role involves managing IT support staff and ensuring the quality of service delivery while complying with Army standards. Candidates should have at least five years of relevant experience, certifications such as CompTIA Security+ and ITIL V3, and must be eligible for SECRET Clearance. This on-site position requires occasional travel and may involve after-hours work.

Qualifications

• Five years in IT or related area required.
• Must possess CompTIA Security+ and ITIL V3 certifications.
• Eligible for SECRET Clearance.

Responsibilities

• Oversee customer service center service delivery and operations.
• Manage daily operations of a Service Desk with 10+ personnel.
• Develop processes to improve customer satisfaction.

Skills

ITIL V3

CompTIA Security+

Project Management

Service desk tools

Tools

ServiceNow

Remedy

Job description

A technology solutions firm located in the United Kingdom is seeking a qualified individual to oversee customer service center operations. The role involves managing IT support staff and ensuring the quality of service delivery while complying with Army standards. Candidates should have at least five years of relevant experience, certifications such as CompTIA Security+ and ITIL V3, and must be eligible for SECRET Clearance. This on-site position requires occasional travel and may involve after-hours work.