Service Delivery Leader

ShaftesburyGroupUK; North East; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading disability charity is seeking a Service Delivery Lead to spearhead high-quality, person-centered care for individuals with complex needs in North East England. You will provide leadership across multiple sites to ensure the highest standards of support, focusing on individuals with diverse needs such as Autism and Learning Disabilities. The role requires a Level 5 Diploma in Health and Social Care, experience in positive behaviour support, and a valid driving license. Join us to make a meaningful difference in the lives of others.

Benefits

Birthday Off

CQC Bonus

Recognition Rewards

Excellent Training

Generous Annual Leave

Pension Scheme

Qualifications

• Minimum 2 years’ experience in supported living for individuals with complex needs.
• Proven ability to support individuals with ADHD, Autism, and Learning Disabilities.
• On-call availability as part of the role.

Responsibilities

• Lead and guide staff across multiple sites.
• Ensure high standards of care and support.
• Develop quality and safety systems.

Skills

Experience with challenging behaviour

Positive Behaviour Support (PBS)

Leadership skills

Driving license

Education

Level 5 Diploma in Health and Social Care

Job description

Overview

Join Our Team as a Service Delivery Lead (Complex Care)

Location: Shaftesbury North East
Sector: Supported Living | Complex Needs | Adult Social Care

Are you passionate about making a real difference in people’s lives? Do you have the experience and drive to lead high-quality, person-centred care for individuals with complex needs? If so, we’d love to hear from you!

Who We’re Looking For

We’re on the lookout for a dedicated and experienced Service Delivery Lead to join our team at Shaftesbury North East. You’ll work closely with our Complex Care Manager to support individuals with a range of challenging and complex needs, ensuring they live full, meaningful lives.

What You’ll Need

• Minimum 2 years’ experience supporting individuals with challenging behaviour in a supported living setting.
• Experience in Positive Behaviour Support (PBS) and managing multi-site services.
• Full UK Driving License, and access to your own vehicle.
• Proven ability to support individuals with diverse needs including:
• ADHD
• Learning Disabilities
• Autism
• Foetal Alcohol Syndrome
• Personality Disorders
• Sensory Processing Needs
• Level 5 Diploma in Health and Social Care (or willingness to work towards it).
• On-call availability as part of the role.

About the Role

As a Service Delivery Lead, You’ll

• Provide leadership and guidance to staff across multiple sites.
• Ensure the highest standards of care and support are consistently delivered.
• Develop and implement systems and processes that promote quality, safety, and inclusion.
• Collaborate with governing bodies and contribute to new business opportunities.

You’ll be part of Shaftesbury North East, a service that champions flexible, person-led support for people with a wide range of needs.

There will be a requirement to provide a presentation at interview stage.

Why Join Shaftesbury?

We believe that everyone deserves a life that adds up – full of opportunity, connection, and joy. That’s why we invest in our people and celebrate the incredible work they do.

Here’s What We Offer

• Birthday Off – Celebrate your day with a paid day off!
• CQC Bonus – £30 voucher for a “Good” rating, £50 for “Outstanding.”
• Recognition Rewards – Be celebrated for going above and beyond.
• Excellent Training – Ongoing development and learning opportunities.
• Generous Annual Leave – 25 days + 8 bank holidays (rising to 28 days after 5 years).
• Pension Scheme and access to our Employee Assistance Programme.

About Shaftesbury

Shaftesbury is a leading disability charity committed to enabling children, young people, and adults to live connected, fulfilling lives. We believe that what makes life meaningful is the sum of many things – from friendship and fun to support and inclusion.

We are proud to be Open, Enabling, Inclusive, and Courageous in everything we do.

Safeguarding & Inclusion

Shaftesbury is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. All offers of employment are subject to an enhanced DBS/Access NI check.

Shaftesbury is committed to the Disability Confident Scheme and to equal opportunities; therefore we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation.

Ready to make a difference? Apply now and help us build a world where everyone can thrive.