Service Delivery Lead: Strategy & Transformation

Chaucer; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A tech services provider in the UK is seeking a Head of Service Delivery to oversee its Service Delivery team. This role is critical for aligning service delivery with business objectives, mentoring team members, and ensuring high-quality service. The ideal candidate will possess strategic thinking and service delivery experience. Responsibilities include managing day-to-day operations, tracking performance metrics, and enhancing service workflows. Opportunities for professional growth and skill development are also available.

Qualifications

• Experience in overseeing service delivery operations.
• Ability to manage and mentor a diverse team.
• Understanding of ITIL frameworks and best practices.

Responsibilities

• Oversee day-to-day service delivery operations.
• Act as primary point of contact for service-related matters.
• Lead, mentor, and motivate the service delivery team.
• Identify risks and establish mitigation procedures.
• Track service metrics and monitor performance.

Skills

Service Delivery background

Proven management skills

Strategic thinking

Team leadership

Change management

Job description

A tech services provider in the UK is seeking a Head of Service Delivery to oversee its Service Delivery team. This role is critical for aligning service delivery with business objectives, mentoring team members, and ensuring high-quality service. The ideal candidate will possess strategic thinking and service delivery experience. Responsibilities include managing day-to-day operations, tracking performance metrics, and enhancing service workflows. Opportunities for professional growth and skill development are also available.