Service Delivery Coordinator

Baker Hughes; Aberdeen City; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global leader in oil & gas is seeking a Service Delivery Coordinator in Aberdeen to oversee job execution and ensure client satisfaction. This role focuses on managing operational activities, interacting with customers, and ensuring compliance with service delivery standards. Candidates should possess a Bachelor’s degree and relevant operational experience along with strong communication and analytical skills. Competitive benefits include comprehensive medical care and work-life balance policies.

Benefits

Contemporary work-life balance policies

Comprehensive private medical care options

Life insurance and disability programs

Tailored financial programs

Additional voluntary benefits

Qualifications

• Bachelor’s degree or equivalent is required.
• Minimum relevant operational and field work experience is needed.
• Knowledgeable in drilling and completions processes preferred.

Responsibilities

• Coordinate job activities and manage customer interactions.
• Compile and manage job-related documentation within Job Center.
• Conduct job briefings and debriefings for every job.

Skills

Operational work experience

Strong conceptual skills

Communication skills

Analytical skills

Interpersonal skills

Education

Bachelor’s degree or equivalent

Tools

Job Center software

Quality tools (Six Sigma)

Job description

Service Delivery Coordinator

Do you enjoy being part of a successful team?

Would you like to take ownership of a team delivering service to our customers?

Join Our Pressure Pumping Team

We are the leader in oil & gas industry. Our innovative physical and digital solutions improve efficiency, production and maximize reservoir value. We maintain and run the pressure pumping equipment and services at customer site. We aim to meet clients expectations, as part of Baker Hughes operations.

Partner with the best

As Service Delivery Coordinator, you will execute the HSE 5 fundamentals every day, every job, every task. Execute the 5 fundamentals of Service Delivery. Interacts with customer representative for preparation, execution, and completion of all upcoming and ongoing job activities. Use Job Center to comply with the intelligent Managing the Job Cycle(iMtJC) ensuring all job activities are executed in line with customer and Baker Hughes requirements. Manage change as it occurs across the job cycle for both planned and unplanned events.

Responsibilities

As a Service Delivery Coordinator (Pressure Pumping), you will be responsible for:

• Performing specific Tasks will include but not limited to working with Sales and Service Delivery Technical toprovide operational advice related to technical planning
• Being responsible for compiling and managing the following within Job Center: Job Activity, SalesOrders, Job Orders, Field Personnel Demand, Management of Change, and Customer Tickets
• Conducting job briefing during planning and debriefing after closing for every job/activity.
• Communicating billing events to B&C using the Job Center ticket
• Planning mid-range operation activity volume & complexity forecast to align the correct resourcesfor Service delivery flawless execution & on-time delivery
• Preparing daily operational updates for their ongoing job activities as required
• Reporting incidents and manage communication internally and with customers
• Overseeing ongoing operations and provides direct support to the field personnel on location
• Interacting with Service Delivery Manager, Region PL Account Manager/Representative,Region PL Application Engineer, Region PL Technical Support Engineer, Region PL ReliabilityEngineer, Scheduling & Competency Specialist, PL Equipment Specialist, Field personnel, AMOTechnician, Customer, Billing Specialist, Materials Planner, >70% External/Customer focus role.
• Owning the HSE Perfect Days, Perfect Execution Days, Service Delivery Execution Excellence,Job Center Readiness, Non-Productive Time (NPT%) and Billing Cycle Time

Fuel your passion

To be successful in this role you will:

• Have Bachelor’s degree or equivalent
• Minimum relevant and applicable operational, field & quality work experience
• Highly motivated, self-driven, strong conceptual skills
• Have thorough understanding of Service Delivery requirements
• Have excellent communication & presenting skills
• Have strong computer & analytical skills
• Preferred to have strong interpersonal and leadership skills.
• Preferred to have Sales / Customer relations experience
• Desired to be Knowledgeable in drilling and completions processes
• ‘Preferred to have the ability to learn and use various applications to prepare visualizations data for analysis
• Preferred to have knowledge on quality tools/philosophies such as Six Sigma and Continual improvement
• Have the ability to work independently
• Have Product line / Sub-Product line knowledge

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits