Service Delivery Assistant Manager

BDO UK; Bristol; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading accountancy and business advisory firm is seeking a Service Delivery Assistant Manager in Bristol. This role involves leading outsourced accounting services delivery, managing risks and issues, and ensuring quality targets are met. Ideal candidates should have project management experience, excellent communication skills, and an ability to work in a fast-paced environment. This position supports strategic growth and requires a minimum of 3 days onsite each week.

Benefits

Health and Wellness Programmes

Pension Plan with employer contributions

Access to private medical treatment

Income protection plan

Ability to purchase additional holiday leave

Bike to work scheme

Qualifications

• Experience in Professional or Financial Services is ideal.
• Ability to balance multiple projects and deliverables simultaneously.
• Strong communication skills are essential.

Responsibilities

• Lead the delivery of outsourced accounting services.
• Manage risk and issue management across multiple client projects.
• Ensure service delivery meets time, cost, and quality targets.

Skills

Project management or co-ordination experience

Experience with international clients/businesses

Strong stakeholder management

Excellent time management

Attention to detail

Job description

Ideas | People | Trust

We’re BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today’s changing world.

Our clients are Britain’s economic engine – ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them.

We’ll broaden your horizons

Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients’ affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they’re experts in following through on top-level instructions and resolving the finer details – all in one straight-forward package. When you join them, you’ll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry.

We’ll help you succeed

Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships.

You’ll be someone who can work pro-actively, managing your own tasks, but you’ll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO’s Partners to enable us to serve our clients effectively. You’ll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients.

The role

The Global Business Services (GBS) team has experienced significant growth in recent years and this position offers an exciting opportunity to join a successful and growing team. The GBS senior management team currently consists of one Partner and four Directors and we are looking for an exceptional individual to provide support to our strategic growth plans.

As a Service Delivery Assistant Manager, you’ll play a key role in transforming our client experience by leading the delivery of outsourced accounting services. You’ll act as a senior member of our Service Delivery Team, helping to shape how we support clients and drive operational excellence.

We’re looking for someone who thrives in a fast-paced environment and is ready to take ownership of key management processes across multiple client projects. This includes risk and issue management, planning and coordination of deliverables, governance, budgeting, resource allocation, and reporting.

You’ll be responsible for ensuring all aspects of service delivery meet time, cost, and quality targets—so autonomy, proactivity, and strong communication skills are essential.

This is a fantastic opportunity to join a growing team where your impact will be visible and valued. The role is based in our Bristol office, with a minimum of 3 days a week onsite.

You’ll be someone with:

• Project management or co-ordination experience, ideally in Professional or Financial Services
• Experience of working with international clients/businesses
• Strong stakeholder management and communication skills
• Excellent time management and organisational skills, with experience of balancing multiple projects and deliverables simultaneously
• Attention to detail and ability to identify/resolve issues

You’ll be able to be yourself; we’ll recognise and value you for who you are and celebrate and reward your contributions to the business. We’re committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand.

At BDO, we’ll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development.

We’re in it together

Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs.

We can provide the best support for our clients and people when we’re working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you’ll always have access to the people and resources you need to do your best work.

We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we’ve invested in state-of-the-art collaboration spaces in our offices. BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you’ll never stop learning at BDO.

We’re looking forward to the future

At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy.

Our success is powered by our people, which is why we’re always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions.

We’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.

Rewards & Benefits

We offer a wide range of core and voluntary benefits, with a few examples below.

Health and Wellness Programmes

We promote a positive working environment where our people can thrive.

Pension Plan

A Group Personal Pension Plan, with matched employer contributions.

Private Medical

Access to private medical treatment for you and your family.

Income Protection Plan

Provides a proportion of your basic salary if you suffer a loss of earnings because of illness or injury.

Holidays

Our holiday benefit enables you to purchase up to 10 days of additional leave.

Bike to work scheme

A convenient, environmentally friendly and tax-effective way to acquire a bike for travelling to and from work.