Service Coordinator - Recycling

Howard James Recruitment Consultancy Ltd; Long Bennington; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment consultancy is seeking a motivated Service Coordinator to ensure exceptional aftersales support in the recycling sector. This role requires at least 2 years of experience in a service-oriented job, excellent communication skills, and proficiency in Microsoft Office. The position offers a competitive salary, 22 days of holiday, and a pension scheme. If you thrive in a fast-paced environment, apply today.

Benefits

Competitive salary

22 days' holiday plus Bank Holidays

Pension scheme

Group benefits package

Qualifications

• Minimum 2 years' experience in a service or customer-focused role.
• IT literate and confident with Microsoft Office products.
• Able to present information confidently both verbally and in writing.

Responsibilities

• Act as the first point of contact for aftersales queries.
• Schedule engineers for breakdowns, servicing, and inspections.
• Prepare and follow up on service quotes with customers.

Skills

Service coordination

Customer service

Interpersonal skills

IT literacy (Word, Excel, Outlook)

Tools

IBCOS Gold

Job description

Service Coordinator - Recycling Division

Howard James Recruitment is delighted to be partnering with a highly respected organisation in the recycling and heavy machinery sector to recruit an experienced Service Coordinator.

This is a fantastic opportunity for a motivated and organised individual to join a busy service team, where you will play a vital role in ensuring customers receive exceptional aftersales support.

We are particularly keen to hear from candidates with experience in sectors such as construction/plant, agriculture, recycling, or crushing/aggregates — but we welcome applications from anyone with strong transferable service coordination skills.

The Role

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Act as the first point of contact for aftersales queries via phone and email

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Schedule engineers for breakdowns, servicing, PDIs, and stock inspections

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Organise hire and demonstration calendars, including hire agreements and transport

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Create and maintain service jobs in IBCOS GOLD, ensuring accurate customer and machinery details

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Ensure timely and accurate invoicing, job processing, and time approvals

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Prepare and follow up on service quotes with customers

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Liaise with the parts department regarding availability, ETAs, and allocation

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Keep service WIP (Work in Progress) updated with clear notes

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Manage build sheets and tagging for stock, sold, and demo machinery

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File service documentation including job cards, PDI reports, and compliance records

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General administrative support and other duties relevant to the position

About You

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Minimum 2 years' experience in a service or customer-focused role

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IT literate, confident with Microsoft Word, Excel, and Outlook (IBCOS Gold experience desirable)

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Excellent interpersonal skills and telephone manner

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Able to present information confidently to management, both verbally and in writing

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A proactive team player with a can-do attitude

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Full UK driving licence

Package & Benefits

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Competitive salary (dependent on experience)

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22 days' holiday plus Bank Holidays

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Pension scheme and group benefits package (including death in service cover)

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40 hours per week, generally Monday-Friday 08:00-17:00 (1 hour unpaid lunch)

If you are organised, customer-focused, and thrive in a fast-paced service environment, we'd love to hear from you. Apply today through Howard James Recruitment