Service Coordinator: Engineer Scheduling & Customer Support

GHL LIFTRUCKS LIMITED (GBR); West of England; On-site; GBP 26,000 - 34,000; Full time

Job summary

Monnoyeur Group is seeking a Service Coordinator to be the primary point of contact for customers and engineers, coordinating daily workloads and deployments.

Based in the United Kingdom, the role focuses on arranging engineer visits, handling customer queries, and ensuring KPI data is captured accurately. The successful candidate will be PC-literate with excellent communication, organisational and team-working skills, and a proactive customer-first mindset.

Qualifications

• PC literate with good computer skills.
• Good telephone manner and strong interpersonal skills.
• Organised, motivated and able to communicate clearly.

Responsibilities

• Take incoming calls from customers and action as necessary.
• Plan workloads and deploy engineers ensuring maximum efficiencies.
• Log and provide key information to enable KPI reporting.
• Handle customer liaison, quotations and estimates.
• Coordinate engineer contact and communication.
• Monitor job sheets and timesheets and report variances.
• Follow up on parts requests to maximise downtime reduction.
• Cover during absence/holidays for colleagues.
• General admin duties (filing, memos, faxes, letters).
• Authorize overtime with the General Manager and maintain the log.
• Monitor holidays and sickness to ensure coverage and engineer utilisation.
• Perform other reasonable duties as required.

Skills

PC literate

Good telephone manner

Interpersonal skills

Organisational skills

Motivational skills

Communication skills

Job description

Monnoyeur Group is seeking a Service Coordinator to be the primary point of contact for customers and engineers, coordinating daily workloads and deployments.

Based in the United Kingdom, the role focuses on arranging engineer visits, handling customer queries, and ensuring KPI data is captured accurately. The successful candidate will be PC-literate with excellent communication, organisational and team-working skills, and a proactive customer-first mindset.