Service Coordinator

MultiStaff Recruitment Solutions Ltd; Metropolitan Borough of Solihull; On-site; GBP 22,000 - 30,000; Full time

Job summary

MultiStaff Recruitment Solutions Ltd is seeking an experienced service coordinator to join our client’s service team. The role supports internal and external customers and requires previous service department experience.

You will schedule engineers, log service calls, liaise with customers and suppliers, manage quotes, and ensure delivery timescales are met. This is a fully office-based role with hours 08:30–17:00.

Qualifications

• Experience scheduling/planning of engineers to meet deadlines.
• Highly organised and able to work under pressure.
• Excellent record-keeping and analytical abilities.
• Strong communication, written and verbal.
• Proficient in MS Word/Excel and office software.

Responsibilities

• Receive customer inquiries by phone or email and respond effectively.
• Plan workloads and allocate engineers to maximise efficiency.
• Log service calls accurately in the CRM.
• Coordinate with customers, suppliers, site managers and sub-contractors.
• Ensure timely delivery of engineering activities and updates.
• Prepare and check field reports and worksheets for accuracy.
• Arrange small works quotations and remedial works following visits.
• Order spare parts and coordinate delivery.
• Maintain regular communication with customers.

Skills

Scheduling engineers

Organised

Record keeping

Analytical skills

MS Office

Communication skills

Job description

Job Summary

We are looking to recruit an experienced service coordinator to join our lovely Client. The Service Coordinator will support internal and external customers within the service team and be a self-motivated team player with a willingness and desire to grow professionally. Previous experience in a service department or service role is a must.

• Receive customer email / phone calls, respond and answering accordingly
• Plan workloads and deploy engineers ensuring maximum efficiencies are maintained.
• Log service calls accurately in CRM system
• Liaise with customers, suppliers, site managers and sub-contractors to ensure that all associated works are carried out at agreed times
• Effective utilisation, efficiency, and productivity of the field engineers
• Forward plan daily, weekly and monthly engineering activity
• Provide delivery timescales to customers
• Administrating job reports from the field engineers ensuring worksheets are correct and checking them with attention to detail
• Small works quotations and organising remedial works following service visits
• Ordering spare parts and coordinating delivery.
• Maintain regular communications/updates with the customers

Skills and Attributes for Service Co-Ordinator:

• Experience scheduling / planning of engineers.
• Well organised with the ability to work under pressure
• Strong record keeping and analytic skills
• Able to co-ordinate multiple tasks simultaneously and work to deadlines
• Excellent skills with Microsoft Word Office, Excel etc.
• Excellent communication skills - both written and verbally
• Efficient and highly organised

This role is fully office based

Working hours 08:30 -17:00