Engineer Scheduler & Service Coordinator

Siamo Recruitment a division of Siamo Group; Cirencester; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Flexible hours

Annual discretionary bonus

Christmas shutdown

20 days holiday + 8 bank holidays

Company pension

Paid sick leave after 1 year

Free on-site parking

Tea & coffee

Life assurance

Job summary

Siamo Recruitment a division of Siamo Group is partnering with a market leader to recruit a Service Administrator. You will schedule engineers across the UK and be the main point of contact for customers, coordinating service visits and ensuring timely responses.

The role demands organisation, attention to detail and the ability to multitask in a fast-paced environment. Benefits include flexible hours, discretionary bonus, 20 days holiday plus bank holidays, company pension, free parking, and

Qualifications

• Experience in scheduling, planning or coordination.
• Experience scheduling engineers is advantageous.
• Strong customer service via phone and email.
• Excellent organisational and multitasking abilities.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Organise and allocate workloads for service engineers.
• Book all maintenance visits.
• Log customer interactions in the CRM system.
• Manage customer requests and respond via email or telephone.
• Schedule maintenance visits for due or overdue work.
• Manage engineer holiday requests and plan workloads around absences.
• Ensure parts and equipment are available for on-site works.
• Update customers on upcoming booked work and send reminders.

Skills

Scheduling

Planning

Coordination

Customer service

CRM software

Tools

CRM software

Scheduling tools

Job description

Siamo Recruitment a division of Siamo Group is partnering with a market leader to recruit a Service Administrator. You will schedule engineers across the UK and be the main point of contact for customers, coordinating service visits and ensuring timely responses.

The role demands organisation, attention to detail and the ability to multitask in a fast-paced environment. Benefits include flexible hours, discretionary bonus, 20 days holiday plus bank holidays, company pension, free parking, and