Service Co-Ordinator

GHL LIFTRUCKS LIMITED (GBR); West of England; On-site; GBP 26,000 - 34,000; Full time

Job summary

Monnoyeur Group is seeking a Service Coordinator to be the primary point of contact for customers and engineers, coordinating daily workloads and deployments.

Based in the United Kingdom, the role focuses on arranging engineer visits, handling customer queries, and ensuring KPI data is captured accurately. The successful candidate will be PC-literate with excellent communication, organisational and team-working skills, and a proactive customer-first mindset.

Qualifications

• PC literate with good computer skills.
• Good telephone manner and strong interpersonal skills.
• Organised, motivated and able to communicate clearly.

Responsibilities

• Take incoming calls from customers and action as necessary.
• Plan workloads and deploy engineers ensuring maximum efficiencies.
• Log and provide key information to enable KPI reporting.
• Handle customer liaison, quotations and estimates.
• Coordinate engineer contact and communication.
• Monitor job sheets and timesheets and report variances.
• Follow up on parts requests to maximise downtime reduction.
• Cover during absence/holidays for colleagues.
• General admin duties (filing, memos, faxes, letters).
• Authorize overtime with the General Manager and maintain the log.
• Monitor holidays and sickness to ensure coverage and engineer utilisation.
• Perform other reasonable duties as required.

Skills

PC literate

Good telephone manner

Interpersonal skills

Organisational skills

Motivational skills

Communication skills

Job description

Job Description Summary

Grant Handling are actively recruiting for a Service Coordinator to provide a point of contact for customers and Engineers. To coordinate Engineers on a daily basis.

Job Description

PERSON SPECIFICATION: PC Literate Good telephone manner Strong interpersonal, organisation, motivational and communication skills.

CORE ACTIVITIES

• Take incoming calls from customers and action as necessary.
• Plan workloads and deploy engineers ensuring maximum efficiencies are maintained.
• Log and provide key information to enable accurate and meaningful KPI’s to be produced.
• Customer liaison/Queries/Quotations/Estimates
• Engineer contact/Communication/Support
• Check & monitor Job sheets/Timesheets using Daily Ops Monitor bringing any variances to the attention of the General Manager.
• Ensure parts requests are followed up to maximise efficiencies and reduce disruption/downtime to customers.
• Cover during absence/holidays for colleagues
• General Admin duties, Incl. Filing, Memos, Faxes, Letters
• Authorise overtime in conjunction with the General Manager, monitor and record on the internal log.
• Monitor holidays and sickness ensuring resident sites are covered and ensuring engineer utilisation is maximised.
• To perform any other reasonable duties that may be required from time to time within the scope of your knowledge, skills and ability

Our values are:

• Entrepreneurship
• Courage
• Respect
• Friendliness

By joining Monnoyeur, you'll be part of a team that empowers you to take initiative, values your unique perspective and encourages you to drive positive change while respecting our values of Entrepreneurship, Friendliness, Courage and Respect. We cultivate a culture that fosters innovation, teamwork and growth through our ILEAD leadership principles - Inspire, Link Up, Empower, Care and Deliver. Our people are our most valuable asset in serving the business community as a trusted local partner in capital goods for industry, construction and agriculture.

We offer a comprehensive range of services - from sales and leasing to training and digital transformation. Our proximity to our customers enables us to understand their unique needs, adapt our solutions and continuously improve our offerings, especially in the areas of digital and energy transformation. Our workplace is an inclusive and supportive environment that celebrates diversity and equal opportunity. Rooted in our Diversity Charter, signed by our CEO Philippe Monnoyeur in 2020, our social and human resources policies focus on fostering a non-discriminatory environment where every individual can thrive.

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