Service Coordinator

First Base; Dursley; On-site; GBP 28,000 - 30,000; Full time

Job summary

First Base in Gloucestershire is seeking a organised Service Coordinator to join a busy team. The role covers customer service, administration and scheduling, coordinating engineers, servicing, repairs, deliveries and training while delivering high-standard customer support.

This full-time, permanent position requires experience in administration, customer service and coordination, strong IT skills, and the ability to manage changing priorities.

Qualifications

• Experience in administration, customer service, scheduling or coordination.
• Strong customer service and communication skills.
• Excellent organisation and ability to manage changing priorities and deadlines.

Responsibilities

• Manage customer enquiries, quotations, orders and general service administration.
• Schedule engineers for servicing, repairs and installations, coordinating availability and customer requirements.
• Arrange machine deliveries, installations, repairs and workshop returns.
• Manage service and repair enquiries, gathering relevant information and preparing estimates where required.
• Process warranty claims and liaise with customers, manufacturers and internal teams.
• Monitor completed engineer work, update service records and follow up any outstanding actions.
• Contact customers regarding annual servicing and upcoming warranty deadlines.
• Coordinate customer training bookings, managing diaries, confirmations, registrations and course documentation.
• Maintain accurate customer, service, training and engineer stock records across internal systems.
• Deal with delivery issues and coordinate returns, repairs or replacements where required.
• Provide general administrative support and assist with additional projects when required.

Skills

Administration

Scheduling

Customer service

Communication

Organisation

IT skills

Tools

Microsoft Office

Job description

Service Coordinator 7032

Location: Cam and Dursley, Gloucestershire

Hours: Full Time | Permanent | Monday - Friday, 9:00am - 5:00pm

Salary: £28,000 - £30,000 per annum

Our client is looking for an organised and personable Service Coordinator to join their team. This is a varied role combining customer service, administration and scheduling, coordinating engineers, servicing, repairs, deliveries and training whilst providing a high standard of support to customers.

Key Responsibilities of a Service Coordinator:

• Manage customer enquiries, quotations, orders and general service administration
• Schedule engineers for servicing, repairs and installations, coordinating availability and customer requirements
• Arrange machine deliveries, installations, repairs and workshop returns
• Manage service and repair enquiries, gathering relevant information and preparing estimates where required
• Process warranty claims and liaise with customers, manufacturers and internal teams
• Monitor completed engineer work, update service records and follow up any outstanding actions
• Contact customers regarding annual servicing and upcoming warranty deadlines
• Coordinate customer training bookings, managing diaries, confirmations, registrations and course documentation
• Maintain accurate customer, service, training and engineer stock records across internal systems
• Deal with delivery issues and coordinate returns, repairs or replacements where required
• Provide general administrative support and assist with additional projects when required

Key Skills of a Service Coordinator:

• Previous experience within administration, customer service, scheduling or coordination
• Strong customer service and communication skills
• Excellent organisation with the ability to manage changing priorities and deadlines
• Good attention to detail and accurate administration skills
• Confident liaising with customers, engineers and internal teams
• Strong IT skills including Microsoft Office and confidence learning new systems
• Proactive, reliable and able to work effectively as part of a team