Engineering Service Coordinator – Schedule & Customer Care

Mercury-Hampton-Ltd; Manchester; On-site; GBP 24,300 - 29,700; Full time

Job summary

Mercury Hampton Ltd in Manchester is seeking a proactive Service Coordinator to join our engineering team. You will coordinate engineers, schedule service appointments, and ensure excellent customer service from enquiry through to completion.

Based in Manchester with occasional travel to the Midlands, the role requires strong organisation, experience with CRM systems, and the ability to manage multiple tasks in a busy environment.

Qualifications

• Experience in service coordination or scheduling role.
• Confident with CRM systems and maintaining records.
• Able to travel to Midlands occasionally.

Responsibilities

• Schedule and coordinate engineer appointments efficiently.
• Handle customer enquiries via phone and email.
• Process purchase orders accurately.
• Maintain customer records in the CRM.
• Prepare service reports and admin documentation.
• Liaise with engineers, suppliers and customers to ensure smooth service delivery.

Skills

CRM systems

Organised

Microsoft Office

Telephone manner

Attention to detail

Job description

Mercury Hampton Ltd in Manchester is seeking a proactive Service Coordinator to join our engineering team. You will coordinate engineers, schedule service appointments, and ensure excellent customer service from enquiry through to completion.

Based in Manchester with occasional travel to the Midlands, the role requires strong organisation, experience with CRM systems, and the ability to manage multiple tasks in a busy environment.