Service Coordinator

MultiStaff Recruitment Solutions Ltd; West Midlands; On-site; GBP 22,000 - 30,000; Full time

Job summary

MultiStaff Recruitment Solutions Ltd is seeking an experienced Service Co-Ordinator to support internal and external customers within the service team. The role is office-based with standard hours and involves planning workloads, logging service calls, and coordinating engineers and subcontractors to meet deadlines.

Responsibilities include handling inquiries via email/phone, maintaining CRM records, and preparing quotations for remedial works while ensuring regular customer communication and

Qualifications

• Experience scheduling/planning of engineers.
• Well organised with the ability to work under pressure
• Strong record keeping and analytic skills
• Able to co-ordinate multiple tasks simultaneously and meet deadlines
• Excellent skills with Microsoft Word/Excel
• Excellent communication skills - both written and verbally

Responsibilities

• Receive customer email / phone calls and respond accordingly
• Plan workloads and deploy engineers ensuring maximum efficiencies
• Log service calls accurately in CRM system
• Liaise with customers, suppliers, site managers and sub-contractors to ensure works are carried out on time
• Ensure effective utilisation, efficiency and productivity of field engineers
• Forward plan daily, weekly and monthly engineering activity
• Provide delivery timescales to customers
• Administrating job reports from field engineers and check accuracy
• Prepare small works quotations and organise remedial works after service visits
• Ordering spare parts and coordinating delivery
• Maintain regular communications/updates with customers

Skills

Scheduling engineers

Organised under pressure

Record keeping

Multi-tasking

Microsoft Word

Microsoft Excel

Communication skills

Tools

CRM system

Job description

Job Summary

We are looking to recruit an experienced service coordinator to join our lovely Client. The Service Coordinator will support internal and external customers within the service team and be a self-motivated team player with a willingness and desire to grow professionally. Previous experience in a service department or service role is a must.

• Receive customer email / phone calls, respond and answering accordingly
• Plan workloads and deploy engineers ensuring maximum efficiencies are maintained.
• Log service calls accurately in CRM system
• Liaise with customers, suppliers, site managers and sub-contractors to ensure that all associated works are carried out at agreed times
• Effective utilisation, efficiency, and productivity of the field engineers
• Forward plan daily, weekly and monthly engineering activity
• Provide delivery timescales to customers
• Administrating job reports from the field engineers ensuring worksheets are correct and checking them with attention to detail
• Small works quotations and organising remedial works following service visits

Ordering spare parts and coordinating delivery.

• Maintain regular communications/updates with the customers

Skills and Attributes for Service Co-Ordinator:

• Experience scheduling / planning of engineers.
• Well organised with the ability to work under pressure
• Strong record keeping and analytic skills
• Able to co-ordinate multiple tasks simultaneously and work to deadlines
• Excellent skills with Microsoft Word Office, Excel etc.
• Excellent communication skills - both written and verbally
• Efficient and highly organised

This role is fully office based

Working hours 08:30 -17:00