Service Coordinator

Path Recruitment; Bedford; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Salary up to £32,000 DOE

Mon-Fri 8am-5pm

Career progression opportunities

Job summary

Path Recruitment is seeking a Service Coordinator near Ampthill to schedule engineers, provide admin support and handle customer enquiries by phone or email.

You will promote products/parts, manage accounts for multiple sites, and ensure CRM records and paperwork are up to date. The role offers a structured path for progression in a reputable UK equipment hire business.

Qualifications

• Previous experience as a service coordinator, service controller, service planner, or service administrator.
• Experience in busy, fast-paced environments.
• Ideal if you hold a Full UK driving licence.
• Ability to manage engineer workloads and provide technical support to customers.

Responsibilities

• Schedule engineers' diaries and provide administrative support.
• Handle customer enquiries by phone or email.
• Promote and upsell products and parts to customers.
• Provide account management for a portfolio of sites and customers.
• Keep paperwork and CRM logs up to date.
• Liaise with site managers to support field activities.
• Follow up on quotes, create purchase orders, and order parts.

Skills

Diary management

Customer service

CRM systems

Administrative support

Account management

Tools

CRM software

Job description

Are you looking for a role where you have the opportunity to progress your career further? Then this could be the role for you. We are recruiting for a service coordinator to be based near Ampthill. You will be joining an established UK-based business, that has built a strong reputation within the heavy equipment and construction industry, evolving from its engineering and machinery roots into a specialist equipment hire provider. Today, it offers a high-quality fleet of premium machinery to customers across a range of sectors, supported by extensive industry experience and a strong commitment to service.

Benefits of the Service Coordinator:

• Up to £32,000 DOE
• Monday to Friday 8am - 5pm
• Opportunity for career progression

Job Role:

• As the service coordinator, you will be scheduling engineers diaries, as well as providing any administrative support.
• You will be dealing with customer enquiries either through the phone or by email.
• Promoting and upselling of products/parts to customers.
• You will be providing account management for a portfolio of sites and customers.
• Ensure all paperwork and logs on CRM systems are up to date.
• You will be liaising with facility and construction site managers to support any field activities.
• You will follow up on any quotes, creating purchase orders and ordering of any parts required.

Previous Experience:

You will have previous experience as a service coordinator, service controller, service planner, or service administrator, workshop controller, or workshop scheduler. It would be ideal if you held a Full UK driving license. You will have previously worked within a busy, fast paced environment. It would be ideal if you had previous experience managing a team of engineers workloads, providing technical support to customers.