Scheduling Coordinator

Confidential; Leeds; On-site; GBP 24,000 - 30,000; Full time

Job summary

Confidential is recruiting an experienced Service Coordinator / Engineer Scheduler to join a busy service department in Leeds. You will coordinate a team of field-based engineers, plan maintenance, service visits, remedial works and emergency call-outs, while keeping engineers and customers fully informed.

The role requires strong organisation, clear communication and proactive problem-solving, with a focus on efficient diary management and customer liaison.

Qualifications

• Proven experience scheduling multiple engineers or field-based teams.
• Excellent planning and organisational skills.
• Strong communication and customer service skills.
• Ability to remain calm and organised under pressure.
• Proactive approach and ability to make decisions independently.
• Strong relationship-building skills with engineers and customers.
• Good IT skills, including Microsoft Office.
• Ability to quickly learn scheduling and service management systems.

Responsibilities

• Schedule and coordinate multiple field-based engineers, balancing location, priority, availability, skills and customer requirements.
• Plan and organise planned maintenance and service visits.
• Respond quickly and effectively to emergency call-outs and changing priorities.
• Manage and continuously review engineer diaries to maximise efficiency.
• Rearrange schedules at short notice when required.
• Provide engineers with clear work instructions, site information and relevant documentation.
• Liaise with customers regarding appointments, changes, delays and queries.
• Coordinate with internal teams to ensure engineers have everything required for each visit.
• Assist with service reports, worksheets, estimates and invoicing information.
• Support the Service Manager with the day-to-day running of the department.
• Build strong working relationships with engineers and customers.
• Identify scheduling issues and resolve problems proactively.

Skills

Scheduling experience

Planning & organisation

Communication & customer service

Calm under pressure

Proactive decision making

Relationship building

IT skills

Learn scheduling systems

Tools

Microsoft Office

Job description

We are recruiting for an experienced Service Coordinator / Engineer Scheduler to join a busy and well-established team. This is a key role within the Service Department, responsible for coordinating a team of field-based engineers and ensuring the right engineer is in the right place at the right time.

You will be responsible for planning and scheduling planned maintenance, service visits, remedial works and emergency call-outs, while keeping both engineers and customers fully informed.

Key Responsibilities

• Schedule and coordinate multiple field-based engineers, balancing location, priority, availability, skills and customer requirements
• Plan and organise planned maintenance and service visits
• Respond quickly and effectively to emergency call-outs and changing priorities
• Manage and continuously review engineer diaries to maximise efficiency
• Rearrange schedules at short notice when required
• Provide engineers with clear work instructions, site information and relevant documentation
• Liaise with customers regarding appointments, changes, delays and queries
• Coordinate with internal teams to ensure engineers have everything required for each visit
• Assist with service reports, worksheets, estimates and invoicing information
• Support the Service Manager with the day-to-day running of the department
• Build strong working relationships with engineers and customers
• Identify scheduling issues and resolve problems proactively

About You

The successful candidate will have previous experience scheduling or coordinating engineers, technicians, operatives or other mobile/field-based teams. You will be highly organised, confident managing multiple priorities and comfortable making decisions when plans change.

We are particularly interested in candidates who have worked within an engineering, maintenance, construction, facilities, M&E or other technical service environment.

You will also have

• Proven experience scheduling multiple engineers or field-based teams
• Excellent planning and organisational skills
• Strong communication and customer service skills
• The ability to remain calm and organised under pressure
• A proactive approach and the confidence to make decisions independently
• Strong relationship-building skills with both engineers and customers
• Good IT skills, including Microsoft Office
• The ability to quickly learn scheduling and service management systems

The Role

Salary: 27,000
Hours: Monday-Thursday 8:00am-5:00pm Friday 8:00am-3:30pm
Contract: Full-Time, Permanent
Location: Office Based

This is an excellent opportunity for an experienced Engineer Scheduler, Service Coordinator or Planner who enjoys a fast-paced role where organisation, communication and problem-solving are key.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.