Service Coordinator

First Base; Gloucester; On-site; GBP 28,000 - 30,000; Full time

Job summary

First Base Employment is seeking a Service Coordinator for a full-time permanent role based in Cam and Dursley, Gloucestershire. Working Monday to Friday, 9:00am - 5:00pm, you will support customers, administer service workflows and coordinate engineers, servicing, repairs, deliveries and training.

The role combines customer service, administration and scheduling with a focus on delivering high-quality support to clients. Salary is £28,000–£30,000 per annum.

Qualifications

• Organised and personable candidate with strong customer service and administration skills.
• Role combines customer service, administration and scheduling.
• Experience coordinating engineers, servicing, repairs, deliveries and training.
• Ability to manage multiple tasks and deadlines with accurate administration.

Responsibilities

• Manage customer enquiries, quotations, orders and general service administration
• Schedule engineers for servicing, repairs and installations, coordinating availability and customer requirements
• Arrange machine deliveries, installations, repairs and workshop returns
• Manage service and repair enquiries, gathering relevant information and preparing estimates where required
• Process warranty claims and liaise with customers, manufacturers and internal teams
• Monitor completed engineer work, update service records and follow up any outstanding actions
• Contact customers regarding annual servicing and upcoming warranty deadlines
• Coordinate customer training bookings, managing diaries, confirmations, registrations and course documentation
• Maintain accurate customer, service, training and engineer stock records across internal systems
• Deal with delivery issues and coordinate returns, repairs or replacements where required
• Provide general administrative support and assist with additional projects when required

Skills

Administration

Customer service

Scheduling

Communication

Organisational skills

IT skills

Teamwork

Tools

Microsoft Office

CRM systems

Job description

Service Coordinator 7032
Location: Cam and Dursley, Gloucestershire
Hours: Full Time Permanent Monday - Friday, 9:00am - 5:00pm
Salary: 28,000 - 30,000 per annum

Our client is looking for an organised and personable Service Coordinator to join their team. This is a varied role combining customer service, administration and scheduling, coordinating engineers, servicing, repairs, deliveries and training whilst providing a high standard of support to customers.

Key Responsibilities of a Service Coordinator:

• Manage customer enquiries, quotations, orders and general service administration
• Schedule engineers for servicing, repairs and installations, coordinating availability and customer requirements
• Arrange machine deliveries, installations, repairs and workshop returns
• Manage service and repair enquiries, gathering relevant information and preparing estimates where required
• Process warranty claims and liaise with customers, manufacturers and internal teams
• Monitor completed engineer work, update service records and follow up any outstanding actions
• Contact customers regarding annual servicing and upcoming warranty deadlines
• Coordinate customer training bookings, managing diaries, confirmations, registrations and course documentation
• Maintain accurate customer, service, training and engineer stock records across internal systems
• Deal with delivery issues and coordinate returns, repairs or replacements where required
• Provide general administrative support and assist with additional projects when required

Key Skills of a Service Coordinator:

• Previous experience within administration, customer service, scheduling or coordination
• Strong customer service and communication skills
• Excellent organisation with the ability to manage changing priorities and deadlines
• Good attention to detail and accurate administration skills
• Confident liaising with customers, engineers and internal teams
• Strong IT skills including Microsoft Office and confidence learning new systems
• Proactive, reliable and able to work effectively as part of a team

To be considered for this Service Coordinator role, please contact Katie Tyrrell at First Base Employment