Service Coordinator

Bimplus

Glasgow

Hybrid

GBP 32,000 - 39,000

Full time

5 hours ago

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Job summary

Bimplus is seeking an experienced Service Coordinator to join their friendly team in Glasgow. You will be the first contact for customers, engineers and subcontractors, coordinating reactive maintenance, PPM and quoted works to keep jobs on time and within budget.

In this busy role you will allocate engineers, manage schedules, raise purchase orders, and provide regular progress updates while maintaining accurate service records. A proactive communicator with detail orientation will thrive.

Qualifications

Experience as a Service Coordinator or in a similar role.
Proven ability to work in a busy, fast-paced environment.
Excellent communication and organisational skills.
High attention to detail.
Strong MS Office skills, especially Outlook and Excel.
Experience in engineering or facilities management.
Experience in a small business.
Familiarity with service management or CAFM systems.

Responsibilities

Coordinate reactive, PPM and quoted maintenance works.
Act as first point of contact for customers, engineers and subcontractors.
Allocate engineers based on location, skill set and availability.
Monitor progress and update schedules.
Raise purchase orders for subcontractors and obtain ETAs and updates.
Update and close completed jobs.
Manage customer enquiries and provide regular progress updates.
Prepare work instructions, service documentation and reports.
Support the Project Manager with quotations and purchase orders.
Carry out job costing and invoicing.
Coordinate parts, access arrangements and engineer documentation.
Maintain accurate service records and customer information.

Skills

Service coordinator experience

Fast-paced environment

Communication skills

Organisational skills

Attention to detail

MS Outlook

Excel

Multitasking

Engineering experience

Small business experience

Tools

CAFM systems

Job description

We're working with a growing engineering business to recruit an experienced Service Coordinator to join their friendly and supportive team.

This is a fantastic opportunity for someone who enjoys working in a busy, fast-paced environment and thrives on keeping engineers, customers and jobs organised. You'll play a key role in ensuring the smooth day-to-day running of the service department while delivering an excellent customer experience.

The Role

As the first point of contact for customers, engineers and subcontractors, you'll be responsible for coordinating reactive maintenance, planned preventative maintenance (PPM) and quoted works, ensuring all jobs are completed efficiently and within agreed timescales.

Key Responsibilities

Coordinate and schedule reactive, PPM and quoted maintenance works.
Act as the first point of contact for customers, engineers and subcontractors.
Allocate engineers based on location, skill set and availability.
Monitor job progress and update schedules where required.
Raise purchase orders for subcontractors and obtain ETAs and job updates.
Update and close completed jobs.
Manage customer enquiries and provide regular progress updates.
Prepare work instructions, service documentation and reports.
Support the Project Manager with project administration, quotations and purchase orders.
Carry out job costing and invoicing.
Coordinate parts, access arrangements and engineer documentation.
Maintain accurate service records and customer information.