Service Coordinator

Richard Irvin FM Limited; City of Edinburgh; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Company pension

Life assurance

Job summary

Richard Irvin FM Limited is seeking a full-time Service Coordinator based in Edinburgh, UK. In this role, you will be responsible for scheduling service visits for Mobile Engineers and ensuring operational delivery meets customer expectations.

The ideal candidate will possess strong communication skills, a good knowledge of computer packages, and the ability to work independently as well as part of a team. Benefits include a company pension and life assurance.

Qualifications

• Good working knowledge of computer packages (Word, Excel, Outlook).
• Excellent telephone skills and manner.
• Effective communication skills, both oral and written.
• Experience in a multi-discipline office environment.
• Ability to work independently and as part of a team.

Responsibilities

• Create scheduled service visits for Mobile Engineers and sub-contractors.
• Request RAMS for subcontractor visits.
• Notify customers of planned appointments.
• Communicate work orders to field engineers.
• Liaise between customer and operations management.
• Coordinate maintenance delivery within budget and timescales.

Skills

Good working knowledge of computer packages (Word, Excel, Outlook)

Excellent telephone skills and manner

Effective communication skills, both oral and written

Experience working within a multi-discipline office environment

Ability to work independently and as part of a team

Job description

Service Coordinator

Location: Edinburgh, UK

Type: Full‑time, permanent

Responsibilities

• Using PPM planner to create scheduled service visits for our Mobile Engineers and sub‑contractors to meet customer expectations and company objectives.
• Request RAMS for subcontractor visits.
• Notify customers/clients of planned appointments as per maintenance schedule or contract requirements.
• Communicate and issue work orders to field engineers via the electronic job issue system or telephone as required.
• Liaise between customer and operations management to ensure smooth operational delivery.
• Coordinate and manage tasks to ensure maintenance delivery within allotted budget and timescales.

Qualifications and Experience

• Good working knowledge of computer packages (Word, Excel, Outlook).
• Excellent telephone skills and manner.
• Effective communication skills, both oral and written.
• Experience working within a multi‑discipline office environment.
• Experience working independently, on own initiative, and as part of a team.

Salary and Benefits

• Salary depending on experience.
• Company pension.
• Life assurance.

Equal Employment Opportunity Statement

We actively encourage applications from candidates of all genders, races, ethnicities, ages, neurotypes, religions or beliefs, sexual orientations, and those with disabilities.