Scheduling Coordinator

Huntress; Leeds; On-site; GBP 24,000 - 30,000; Full time

Job summary

Huntress is recruiting an experienced Service Coordinator / Engineer Scheduler to join a busy team. You will schedule field-based engineers, plan maintenance visits and respond quickly to emergencies, ensuring efficient, well-coordinated service delivery.

The role requires strong planning, communication and customer-service skills, with the ability to manage multiple priorities and adapt to changing plans. Office-based in Leeds with a full-time, permanent contract.

Qualifications

• Proven experience scheduling or coordinating engineers or mobile teams.
• Excellent planning and organisational skills.
• Strong communication and customer service skills.
• Ability to remain calm and organised under pressure.
• A proactive approach and the confidence to make decisions independently.
• Strong relationship-building skills with engineers and customers.
• Good IT skills, including Microsoft Office.
• The ability to quickly learn scheduling and service management systems.

Responsibilities

• Schedule and coordinate multiple field-based engineers, balancing location, priority, availability, skills and customer requirements.
• Plan and organise planned maintenance and service visits.
• Respond quickly to emergency call-outs and changing priorities.
• Manage and review engineer diaries to maximise efficiency.
• Rearrange schedules at short notice when required.
• Provide engineers with work instructions, site information and documentation.
• Liaise with customers regarding appointments, changes, delays and queries.
• Coordinate with internal teams to ensure engineers have what they need for each visit.
• Assist with service reports, worksheets, estimates and invoicing information.
• Support the Service Manager with day-to-day running of the department.
• Build strong relationships with engineers and customers.
• Identify scheduling issues and resolve problems proactively.

Skills

Scheduling experience

Planning & organisational skills

Communication skills

Customer service

Decision-making under pressure

Team coordination

Tools

Microsoft Office

Scheduling systems

IT literacy

Job description

We are recruiting for an experienced Service Coordinator / Engineer Scheduler to join a busy and well-established team. This is a key role within the Service Department, responsible for coordinating a team of field-based engineers and ensuring the right engineer is in the right place at the right time.

Key Responsibilities

• Schedule and coordinate multiple field-based engineers, balancing location, priority, availability, skills and customer requirements
• Plan and organise planned maintenance and service visits
• Respond quickly and effectively to emergency call-outs and changing priorities
• Manage and continuously review engineer diaries to maximise efficiency
• Rearrange schedules at short notice when required
• Provide engineers with clear work instructions, site information and relevant documentation
• Liaise with customers regarding appointments, changes, delays and queries
• Coordinate with internal teams to ensure engineers have everything required for each visit
• Assist with service reports, worksheets, estimates and invoicing information
• Support the Service Manager with the day-to-day running of the department
• Build strong working relationships with engineers and customers
• Identify scheduling issues and resolve problems proactively

About You

The successful candidate will have previous experience scheduling or coordinating engineers, technicians, operatives or other mobile/field-based teams. You will be highly organised, confident managing multiple priorities and comfortable making decisions when plans change.

We are particularly interested in candidates who have worked within an engineering, maintenance, construction, facilities, M&E or other technical service environment.

You will also have:

• Proven experience scheduling multiple engineers or field-based teams
• Excellent planning and organisational skills
• Strong communication and customer service skills
• The ability to remain calm and organised under pressure
• A proactive approach and the confidence to make decisions independently
• Strong relationship-building skills with both engineers and customers
• Good IT skills, including Microsoft Office
• The ability to quickly learn scheduling and service management systems

The Role

Salary: £27,000

Hours: Monday-Thursday 8:00am-5:00pm | Friday 8:00am-3:30pm

Contract: Full-Time, Permanent

Location: Office Based

This is an excellent opportunity for an experienced Engineer Scheduler, Service Coordinator or Planner who enjoys a fast-paced role where organisation, communication and problem-solving are key.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.