Service Coordinator 7032

First Base Employment; Draycott; On-site; GBP 28,000 - 30,000; Full time

Job summary

First Base Employment is seeking a meticulous Service Coordinator to join their Gloucestershire team. The role covers customer service, administration and scheduling, coordinating engineers, servicing, repairs, deliveries and training while delivering high-quality customer support.

The candidate should be well organised, with strong communication and IT skills, and able to manage priorities in a busy environment. This is a full-time, permanent position based on-site in Gloucestershire.

Qualifications

• Organised and personable with strong administrative experience.
• Proven customer service and scheduling abilities.
• Capable of coordinating engineers, deliveries, repairs and training.
• Proficient in Microsoft Office and learning new systems quickly.

Responsibilities

• Manage customer enquiries, quotations, orders and service admin.
• Schedule engineers for servicing, repairs and installations.
• Arrange deliveries, installations, repairs and workshop returns.
• Handle warranty claims and liaise with customers, manufacturers and internal teams.
• Monitor engineer work and update service records.
• Coordinate annual servicing and upcoming warranty deadlines.
• Book customer training and manage related documentation.
• Maintain accurate records across internal systems.
• Address delivery issues and coordinate returns or replacements.
• Provide general administrative support and assist with projects.

Skills

Administration experience

Customer service

Scheduling

Coordination

Microsoft Office

Tools

CRM software

Internal systems

Job description

Service Coordinator 7032
Location:Cam and Dursley, Gloucestershire
Hours: Full Time | Permanent | Monday - Friday, 9:00am - 5:00pm
Salary: £28,000 - £30,000 per annum

Our client is looking for an organised and personable Service Coordinator to join their team. This is a varied role combining customer service, administration and scheduling, coordinating engineers, servicing, repairs, deliveries and training whilst providing a high standard of support to customers.

Key Responsibilities of a Service Coordinator:

• Manage customer enquiries, quotations, orders and general service administration
• Schedule engineers for servicing, repairs and installations, coordinating availability and customer requirements
• Arrange machine deliveries, installations, repairs and workshop returns
• Manage service and repair enquiries, gathering relevant information and preparing estimates where required
• Process warranty claims and liaise with customers, manufacturers and internal teams
• Monitor completed engineer work, update service records and follow up any outstanding actions
• Contact customers regarding annual servicing and upcoming warranty deadlines
• Coordinate customer training bookings, managing diaries, confirmations, registrations and course documentation
• Maintain accurate customer, service, training and engineer stock records across internal systems
• Deal with delivery issues and coordinate returns, repairs or replacements where required
• Provide general administrative support and assist with additional projects when required

Key Skills of a Service Coordinator:

• Previous experience within administration, customer service, scheduling or coordination
• Strong customer service and communication skills
• Excellent organisation with the ability to manage changing priorities and deadlines
• Good attention to detail and accurate administration skills
• Confident liaising with customers, engineers and internal teams
• Strong IT skills including Microsoft Office and confidence learning new systems
• Proactive, reliable and able to work effectively as part of a team