Service Coordinator

WR Engineering; Havant; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading engineering firm in Havant seeks a Service Coordinator to manage customer relationships and ensure smooth operations at the service desk. The ideal candidate will possess excellent customer service skills and previous experience in account management. Responsibilities include scheduling service works, preparing quotations, and maintaining CRM records. This position offers a salary of £25-30k plus benefits and opportunities for career development in a supportive environment.

Benefits

Salary £25-30k

Continuous training opportunities

Collaborative work environment

Qualifications

• Experience in customer service and account management.
• Strong communication skills with stakeholders.
• Detail-oriented with excellent time management.

Responsibilities

• Manage customer relationships and communications.
• Forecast engineer requirements for jobs.
• Prepare quotations and maintain CRM records.
• Schedule and coordinate service works.

Skills

Customer service skills

Relationship building

Time management

Proactive attitude

Job description

Service Coordinator - Havant

We are seeking a dynamic Service Coordinator / Account Manager / Customer Services professional to join a growing team within a UK-wide critical solutions provider. This is a great opportunity to join a forward-thinking engineering company where your customer service skills will be valued. You will play a key role in managing customer relationships and responding to their needs proactively.

The Role

As a Service Coordinator, you will be the first point of call – managing customer relationships, scheduling service and remedial works, and ensuring the smooth operation of the busy service desk.

Responsibilities

• Managing a portfolio of clients as their dedicated Service Coordinator
• Effectively communicating with all stakeholders, both verbally and in writing
• Forecasting engineer requirements based on upcoming jobs and service contracts
• Identifying sales opportunities and preparing quotations for contracts and renewals
• Providing regular reports and maintaining accurate records in the database and CRM
• Offering administrative support to the service team, including documentation and parts ordering
• Scheduling and coordinating service works, ensuring accurate information for engineers

About You

• An experienced and detail‑oriented professional with excellent customer service skills and the ability to thrive in a fast‑paced environment
• Previous administration and account management experience in a similar setting
• Strong relationship‑building skills with internal and external parties
• Excellent time management and prioritisation skills
• A proactive, can‑do attitude and a willingness to learn

The Benefits

• £25-30k (DOE) plus benefits package
• Continuous training and development opportunities
• A supportive and collaborative work environment
• Opportunities to make a tangible impact on our customer satisfaction and business success

WR Engineering are the #1 recruitment partner for engineering, manufacturing & technical sales jobs. We recruit for permanent jobs UK wide. WR is acting as an Employment Agency in relation to this vacancy.