Service Coordinator

The Work Shop Resourcing Ltd; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A family-run business in the UK is seeking a Service Coordinator to manage service team coordination and enhance customer interactions. The role demands exceptional time management and organizational skills, along with proficiency in Word and Excel. The successful candidate will handle customer inquiries, manage diaries, and maintain service records. This position offers 25 days holiday, free parking, a pension scheme, and quarterly bonuses. Join a friendly team and thrive in a rewarding environment!

Benefits

25 days holiday

Free parking

Pension

Life insurance

Company bonus scheme

Qualifications

• First class time management and organizational skills are essential.
• Proficient in Word and Excel.
• A working knowledge of Sage would be beneficial.

Responsibilities

• Liaising and communicating with service engineers.
• Booking multiple service diaries.
• Updating and communicating service information onto the CRM.
• Dealing with customer queries and complaints.

Skills

Time management

Organizational skills

Attention to detail

Proficient in Word

Proficient in Excel

Tools

Sage

Job description

A fantastic opportunity has arisen as a Service Coordinator in a forward-thinking company dealing with top end of the market products.

As a Service Coordinator you will be a valued member of the team, working in a challenging but rewarding role.

This is a busy and interesting position where you will be responsible for liaising and coordinating the service team whilst dealing directly with our clients customers and providing a high level of service at all times.

Due to the nature of the role, this would suit someone with first class time management and organisational skills.

Attention to detail is also essential, therefore the successful applicant will be proficient in Word and Excel. A working knowledge of Sage would be beneficial, but this is not essential.

Responsibilities and Duties of the Service Coordinator

• Liaising and communicating with service engineers
• Booking multiple service diaries
• Communicating regularly with the end user to ensure excellent customer service
• Updating and communicating service information onto the CRM
• Dealing with customer queries and sometimes complaints
• Completing reports for the service team
• General Administration to ensure an effective running of the department

This role would suit someone with a positive outlook and enthusiastic approach who can build and maintain relationships.

This is a very exciting opportunity to work as part of a successful family run business offering an enjoyable and friendly team environment!

25 days holiday, free parking, pension, life insurance and a company bonus scheme are all included in this excellent package.
Exciting Sales Coordinator position working for a well established business based in Poole!

Hours: 8.30 - 5.00 Monday - Friday
A competitive salary is offered with quarterly bonuses (circa £2k)