Service Coordination Specialist — Flexible Hours

The Recruitment Fix Ltd; Middleton; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Great team culture

Well established company

Job summary

The Recruitment Fix Ltd is seeking a Service Co-ordinator in the United Kingdom to manage service enquiries, engineer schedules, and parts logistics for efficient delivery of service, maintenance, and commissioning of equipment.

You will coordinate day-to-day enquiries, maintain professional customer service, and act as the main contact for service contracts with strong attention to detail.

Qualifications

• Strong organisation and coordination skills.
• Excellent communication and customer focus.
• High attention to detail and accuracy.
• Ability to manage multiple priorities.
• Good working knowledge of Microsoft Office.

Responsibilities

• Manage day-to-day service enquiries, ensuring timely and accurate responses.
• Deliver a professional and efficient service to customers, maintaining strong attention to detail.
• Act as a key contact for customers and service contracts.
• Prepare quotations, sales orders, service contracts, and invoices.
• Plan and coordinate service engineer schedules, ensuring correct parts, tools, and equipment are available.
• Identify and organise spare parts using internal systems.
• Liaise with Production, Stores, Purchasing, and other departments to ensure smooth service delivery.
• Raise and manage purchase orders for subcontractors and suppliers.
• Arrange packaging and courier dispatch for parts and equipment.
• Follow up with customers after installations/commissioning to promote service offerings.
• Gather feedback from customers and engineers and report key actions.
• Maintain accurate records within the Clik Service Management System.
• Support the Service Delivery Manager with general coordination and admin tasks.

Skills

Organisational skills

Communication

Attention to detail

Prioritisation

Customer service

Tools

Microsoft Office

Clik Service Management System

Job description

The Recruitment Fix Ltd is seeking a Service Co-ordinator in the United Kingdom to manage service enquiries, engineer schedules, and parts logistics for efficient delivery of service, maintenance, and commissioning of equipment.

You will coordinate day-to-day enquiries, maintain professional customer service, and act as the main contact for service contracts with strong attention to detail.