Service Delivery Coordinator — Remote & Flexible Hours

Bellrock Group; Leicester; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Salary exchange pension

Life cover

Health Assured

Enhanced parental leave

Cycle to work

Holiday purchase scheme

Refer a friend

Liftshare

Virtual GP

Job summary

Bellrock Group is seeking a Service Delivery Co-ordinator in Leicester to support day-to-day administration and operational tasks. You’ll monitor progress, maintain records, liaise with engineers and suppliers, and chase actions through to completion, ensuring high service standards for clients.

Working closely with the Service Delivery Manager, you’ll help resolve escalations, support reporting, and keep stakeholders informed.

Qualifications

• Experience in coordination, scheduling, administration or similar service-focused roles.
• Customer service experience with a focus on positive client interactions.
• Strong written and verbal communication skills for telephone and email.
• Comfortable using systems and maintaining accurate electronic records.
• Excellent organisational skills and ability to manage changing priorities.

Responsibilities

• Monitor job queues and track progress from instruction through completion.
• Maintain accurate and up-to-date job records in internal systems.
• Liaise with engineers and suppliers for updates and to chase actions.
• Coordinate rebooking and rescheduling of jobs and communicate changes.
• Raise purchase orders and process updates according to procedures.
• Work with the Service Delivery Manager to resolve issues and escalations.
• Take ownership of critical jobs and progress them to completion.
• Keep clients informed with timely updates on escalated or critical jobs.
• Support reporting requirements with accurate information.
• Prioritise workloads and escalate when necessary.

Skills

Coordination

Scheduling

Administration

Customer service

Communication

Record keeping

Multi-tasking

AI fluency

Tools

Internal systems

Job description

Bellrock Group is seeking a Service Delivery Co-ordinator in Leicester to support day-to-day administration and operational tasks. You’ll monitor progress, maintain records, liaise with engineers and suppliers, and chase actions through to completion, ensuring high service standards for clients.

Working closely with the Service Delivery Manager, you’ll help resolve escalations, support reporting, and keep stakeholders informed.