Field Service Scheduler — Fast-Paced Maintenance & Repairs

Interaction Recruitment Group; Long Lee; On-site; GBP 28,000 - 32,000; Full time

Job summary

Interaction Recruitment Group in Keighley (BD21) is seeking a Service Coordinator to manage field engineers and oversee planned maintenance, reactive repairs and installations. This role operates in a busy, 24/7 service environment and requires proactive scheduling and clear client communication.

You will coordinate engineer diaries, prioritise urgent work and ensure deadlines and profitability targets are met while delivering a professional service to customers.

Qualifications

• Experience coordinating field engineers.
• Experience managing planned and reactive work.
• Strong organisational and scheduling skills.
• Excellent customer service and communication skills.

Responsibilities

• Coordinate and schedule planned maintenance, reactive repairs and installations.
• Manage engineer diaries, workloads and availability.
• Act as the first point of contact for clients, providing a professional and proactive service.
• Respond quickly to urgent and reactive requirements.
• Continuously reschedule resources as priorities change.
• Coordinate site surveys, quotations and installations.
• Liaise with purchasing, sales, suppliers and subcontractors.
• Manage jobs from initial enquiry through to completion.
• Ensure deadlines, customer expectations and commercial requirements are met.
• Support the smooth and efficient delivery of projects.

Skills

Field engineer coordination

Scheduling

Customer service

Budget awareness

Job description

Interaction Recruitment Group in Keighley (BD21) is seeking a Service Coordinator to manage field engineers and oversee planned maintenance, reactive repairs and installations. This role operates in a busy, 24/7 service environment and requires proactive scheduling and clear client communication.

You will coordinate engineer diaries, prioritise urgent work and ensure deadlines and profitability targets are met while delivering a professional service to customers.