Service Planning Specialist – Scheduling & Coordination

Franke Group; St Albans; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Private Healthcare

Life Insurance

Income Protection

EV salary sacrifice

Cycle to work

25 days holiday

Job summary

Franke Group in the United Kingdom is seeking a meticulous Service Planner to efficiently schedule and coordinate our service engineers. The role supports seven-day operation with some weekend work to back up engineers.

You will manage daily scheduling, coordinate appointments, optimize routes, and maintain records in the CRM. Collaboration with customer service, installs and workshop teams is essential for a seamless service experience.

Qualifications

• Experience scheduling service engineers and coordinating field teams.
• Strong written and verbal communication with customers.
• Ability to analyse data to improve scheduling efficiency.

Responsibilities

• Plan and optimize daily, weekly, and monthly schedules for service engineers.
• Coordinate service appointments with customers for convenient timing.
• Route optimization to reduce travel time and increase service calls.

Skills

Scheduling

Customer communication

Data analysis

Problem solving

Logistics coordination

Team collaboration

Job description

Franke Group in the United Kingdom is seeking a meticulous Service Planner to efficiently schedule and coordinate our service engineers. The role supports seven-day operation with some weekend work to back up engineers.

You will manage daily scheduling, coordinate appointments, optimize routes, and maintain records in the CRM. Collaboration with customer service, installs and workshop teams is essential for a seamless service experience.