Service Operations Coordinator

MultiStaff Recruitment Solutions Ltd; West Midlands; On-site; GBP 22,000 - 30,000; Full time

Job summary

MultiStaff Recruitment Solutions Ltd is seeking an experienced Service Co-Ordinator to support internal and external customers within the service team. The role is office-based with standard hours and involves planning workloads, logging service calls, and coordinating engineers and subcontractors to meet deadlines.

Responsibilities include handling inquiries via email/phone, maintaining CRM records, and preparing quotations for remedial works while ensuring regular customer communication and

Qualifications

• Experience scheduling/planning of engineers.
• Well organised with the ability to work under pressure
• Strong record keeping and analytic skills
• Able to co-ordinate multiple tasks simultaneously and meet deadlines
• Excellent skills with Microsoft Word/Excel
• Excellent communication skills - both written and verbally

Responsibilities

• Receive customer email / phone calls and respond accordingly
• Plan workloads and deploy engineers ensuring maximum efficiencies
• Log service calls accurately in CRM system
• Liaise with customers, suppliers, site managers and sub-contractors to ensure works are carried out on time
• Ensure effective utilisation, efficiency and productivity of field engineers
• Forward plan daily, weekly and monthly engineering activity
• Provide delivery timescales to customers
• Administrating job reports from field engineers and check accuracy
• Prepare small works quotations and organise remedial works after service visits
• Ordering spare parts and coordinating delivery
• Maintain regular communications/updates with customers

Skills

Scheduling engineers

Organised under pressure

Record keeping

Multi-tasking

Microsoft Word

Microsoft Excel

Communication skills

Tools

CRM system

Job description

MultiStaff Recruitment Solutions Ltd is seeking an experienced Service Co-Ordinator to support internal and external customers within the service team. The role is office-based with standard hours and involves planning workloads, logging service calls, and coordinating engineers and subcontractors to meet deadlines.

Responsibilities include handling inquiries via email/phone, maintaining CRM records, and preparing quotations for remedial works while ensuring regular customer communication and