Service Controller

Kion Group; Wellingborough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading service provider in the United Kingdom is seeking a Service Controller to manage daily customer interactions and oversee field service engineers. The ideal candidate should possess excellent communication and decision-making skills, thrive in a fast-paced environment, and have strong IT proficiency, particularly in Excel. Experience with SAP is a plus. This role is pivotal for ensuring exceptional service delivery and improvement in customer handling standards.

Qualifications

• Experience in a fast-paced customer service environment.
• Confident and pleasant telephone manner.
• Able to work under pressure to meet deadlines.

Responsibilities

• Handle customer calls and log inquiries effectively.
• Organise and plan engineer dispatch.
• Maintain customer contact and call handling standards.

Skills

Excellent communicator

Customer handling

Decision making

Organisational skills

IT skills (Excel)

Tools

SAP

Job description

Ideal Candidate Qualifications

• Be an excellent communicator with first class customer handling skills
• Experience of working within a fast paced customer service environment
• Have a confident and pleasant telephone manner
• Possess strong decision making and prioritisation skills
• Be committed and self driven
• Be a team player, with a flexible approach to their workload
• Have well developed IT skills particularly Excel. Knowledge of SAP would be advantageous
• Able to work under pressure and achieve deadlines and targets.
• Have exceptional organisational skills

We Offer

With daily customer contact for breakdown management and control of a team of field based service engineers, the service controller plays an important part in Linde providing a first class level of on-site service and will have a pivotal role in the continual improvement of our customer service delivery

Tasks and Qualifications

Successful applicants will be familiar with customer call handling and logging, organising and planning engineer despatch supported by effective and clear communication. The successful applicant will be expected to establish and maintain excellent customer contact and call handling standards, and support and communicate with their engineering team, thus ensuring customers, both internal and external, receive an outstanding level of service.