Service Contracts Administrator

Orona; Sheffield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading lift manufacturing company is seeking an individual to manage service contracts and support operational activities. The role involves accurate processing of contracts, maintaining data in the Service Management System, and addressing customer inquiries. You should possess a minimum of 3 GCSEs at grade 'C', preferably including English, and have experience in a service organization. Benefits include competitive salary, holidays, and comprehensive health schemes, with the position expected to commence in early 2026.

Benefits

Competitive salary

25 days holiday (rising to 30 with service) + 8 days Bank Holidays

Pension with increasing contributions

Life Assurance

Medical Cash Back Plan

Enhanced Family Friendly Leave

GP24/7

Employee Assistance Program

Eyecare vouchers

Long Service Awards

Recruitment referral fee

Training and Development opportunities

Qualifications

• Minimum 3 GCSE in 'C' grade, preferably one in English.
• Experience in a service organisation working with Contracts and operational support.
• Ability to organise multiple activities and anticipate the impact of related activities.
• Excellent telephone manner with good listening skills and a helpful attitude.
• Self-confident and able to work with minimal supervision.

Responsibilities

• Ensure new service contracts and renewals are processed accurately.
• Maintain accurate data in the Service Management System.
• Identify and action contract renewals and provide reports as required.
• Handle customer enquiries and maintain office administration.
• Prepare and update reports for internal and external customers.

Job description

Job description

ORONA’s activities are focused on the design, manufacture, installation, maintenance, and modernisation of lifts, escalators, moving ramps and walkways. Operating in 100 countries , we have 330,000 lifts worldwide using our technology. With 2 manufacturing plants Orona is Number 1 in Europe in terms of complete lift production capacity.

Summary

Works with the Service Managers, Service departments in ensuring new service contracts, warranty contracts and renewals are process in a timely accurate fashion. Responsible for maintaining data in the Service Management System to ensure that it is up to date and accurate. Responsible for identifying and actioning contract renewals, administering operational paperwork and providing reports as required. Is also likely to be required to provide support in providing estimates, issuing and following up quotations for Repairs work.

Handles miscellaneous customer enquiries, telephone calls and various correspondence, scans into filing system and then forward to appropriate managers for action. Takes care of general office administration for the local office including liaising with other offices to distribute documents and information as requested.

Prepares and updates various reports for both internal and external customers as required.

• Please note this role will not start untill early 2026

Benefits

• Competitive salary
• 25 days holiday (rising to 30 days with service) + 8 days Bank Hols
• Pension (Company contributions rising with service)
• Life Assurance
• Medical Cash Back Plan
• Enhanced Family Friendly Leave
• GP24 / 7
• Employee Assistance Program
• Eyecare vouchers
• Long Service Awards
• Recruitment referral fee
• Training and Development opportunities

Requirements

• Minimum 3 GCSE in "C" grade, preferably one in English
• Experience in a service organisation working with Contracts and operational support
• Organising – able to orchestrate multiple activities at once, arrange information and files in a structured way and anticipate impact of related activities.
• Telephone Manner – able to project a good image of the company over the phone with good listening skills, clear speech and a helpful attitude towards customers.
• Stand Alone – has the self confidence to be able to work with minimum supervision and be trusted to deliver work that is timely and accurate, right 1st time.